# Digi Remote Manager **URL:** https://forums.digi.com/c/digi-remote-manager/12.md [Latest](https://forums.digi.com/latest.md) · [Categories](https://forums.digi.com/categories.md) · [Tags](https://forums.digi.com/tags.md) --- ## [About the Digi Remote Manager category](https://forums.digi.com/t/about-the-digi-remote-manager-category/47)
**Author:** [@system](https://forums.digi.com/u/system)\ **Replies:** 0
This category is for questions about Digi Remote Manager, The command center of your intelligent network. --- ## [Applying templates to an IX30](https://forums.digi.com/t/applying-templates-to-an-ix30/38588)
**Author:** [@Tim\_Myth](https://forums.digi.com/u/Tim_Myth)\ **Replies:** 4\ **Last updated:** [July 24, 2026, 1:17pm UTC](https://forums.digi.com/t/applying-templates-to-an-ix30/38588 "2026-07-24T13:17:29Z")
Suppose I have two templates in DRM, each with different sets of custom files. If I apply the first template to an IX30 and then apply the second template, will the IX30 have the files from both templates or only the fil… --- ## [Digi Remote Manager - "SESSION NOT INITIALIZED: Concurrent session limit reached" when connecting to ~100 devices via API](https://forums.digi.com/t/digi-remote-manager-session-not-initialized-concurrent-session-limit-reached-when-connecting-to-100-devices-via-api/38581)
**Author:** [@harsh\_98](https://forums.digi.com/u/harsh_98)\ **Replies:** 8\ **Last updated:** [July 15, 2026, 2:40pm UTC](https://forums.digi.com/t/digi-remote-manager-session-not-initialized-concurrent-session-limit-reached-when-connecting-to-100-devices-via-api/38581 "2026-07-15T14:40:37Z")
Digi Remote Manager - “SESSION NOT INITIALIZED: Concurrent session limit reached” when connecting to ~100 devices via API Hi everyone, We’re building our own platform that communicates with Digi-connected devices using … --- ## [Ex15-wxg4-glb End of Life / End of Support](https://forums.digi.com/t/ex15-wxg4-glb-end-of-life-end-of-support/38382)
**Author:** [@sgbillur](https://forums.digi.com/u/sgbillur)\ **Replies:** 2\ **Last updated:** [May 4, 2026, 2:13pm UTC](https://forums.digi.com/t/ex15-wxg4-glb-end-of-life-end-of-support/38382 "2026-05-04T14:13:00Z")
Hello Team, I would like to know more about the device ex15-wxg4-glb End of life / Support. Please let me know this device encountered Eos or EOL. Thanks and Regards, Sateesh Billur --- ## [DRM Templates question](https://forums.digi.com/t/drm-templates-question/38322)
**Author:** [@Tim\_Myth](https://forums.digi.com/u/Tim_Myth)\ **Replies:** 3\ **Last updated:** [April 7, 2026, 9:46pm UTC](https://forums.digi.com/t/drm-templates-question/38322 "2026-04-07T21:46:48Z")
If I create a template where all settings are managed and apply it to an IX30, then create a second template with only some settings managed, what will happen when it gets applied to the same IX30? Will the new template … --- ## [Device Limit - Has it Changed?](https://forums.digi.com/t/device-limit-has-it-changed/38052)
**Author:** [@smorelli](https://forums.digi.com/u/smorelli)\ **Replies:** 4\ **Last updated:** [December 8, 2025, 4:04pm UTC](https://forums.digi.com/t/device-limit-has-it-changed/38052 "2025-12-08T16:04:56Z")
In Digi Remote Manager, my account has hit the device limit. I support a customer with ~50 modems, and I manage the DRM account. I mainly use the API to pull the cell reception strength/signal data for a website I host a… --- ## [Get Approximate Cellular Location](https://forums.digi.com/t/get-approximate-cellular-location/38043)
**Author:** [@petzincv](https://forums.digi.com/u/petzincv)\ **Replies:** 1\ **Last updated:** [December 1, 2025, 7:09pm UTC](https://forums.digi.com/t/get-approximate-cellular-location/38043 "2025-12-01T19:09:13Z")
I have a XBee3 Global LTE-M/NB-IoT device that I want to track the location of. I have enabled the location bit of the Health Metric Selection. After doing this I can see an “Approximate Cellular Location” on a map in th… --- ## [SNMP is configured on ConnectPort TS16 Digi to send trap to a server. The SNMP trap is sending invalid username - "password" and empty username to the trap thus triggering the FailedLogin Events email alerts every 30 seconds](https://forums.digi.com/t/snmp-is-configured-on-connectport-ts16-digi-to-send-trap-to-a-server-the-snmp-trap-is-sending-invalid-username-password-and-empty-username-to-the-trap-thus-triggering-the-failedlogin-events-email-alerts-every-30-seconds/32084)
**Author:** [@Raji](https://forums.digi.com/u/Raji)\ **Replies:** 0\ **Last updated:** [August 8, 2024, 8:43pm UTC](https://forums.digi.com/t/snmp-is-configured-on-connectport-ts16-digi-to-send-trap-to-a-server-the-snmp-trap-is-sending-invalid-username-password-and-empty-username-to-the-trap-thus-triggering-the-failedlogin-events-email-alerts-every-30-seconds/32084 "2024-08-08T20:43:27Z")
SNMP is configured on ConnectPort TS16 Digi to send trap to a server. The SNMP trap is sending invalid username - “password” and empty username to the trap thus triggering the FailedLogin Events email alerts every 30 se… --- ## [How does one get back to the Access Menu from a console session](https://forums.digi.com/t/how-does-one-get-back-to-the-access-menu-from-a-console-session/31907)
**Author:** [@aerickson](https://forums.digi.com/u/aerickson)\ **Replies:** 2\ **Last updated:** [August 1, 2024, 11:02pm UTC](https://forums.digi.com/t/how-does-one-get-back-to-the-access-menu-from-a-console-session/31907 "2024-08-01T23:02:28Z")
In the Digi Remote Manager, once i connect to a console over serial, i would like to get back to the main Access Menu. Is there a keystroke or some command that allows me to do this? I have 20 or so serial devices that… --- ## [How can i get data from xbee gateway to my own server (Node-Red)](https://forums.digi.com/t/how-can-i-get-data-from-xbee-gateway-to-my-own-server-node-red/29029)
**Author:** [@corso66](https://forums.digi.com/u/corso66)\ **Replies:** 12\ **Last updated:** [March 4, 2024, 9:08am UTC](https://forums.digi.com/t/how-can-i-get-data-from-xbee-gateway-to-my-own-server-node-red/29029 "2024-03-04T09:08:30Z")
Hi, I’m new customer about Digi Xbee3 product in the forum. Thank you for that. I’m curently design a RF network based on Xbee3 ZigBee, ethernet gate way and a dashboard server. I have read a lot of Digi manual and re… --- ## [DIGi IX-30 Digi-remote status "disconnected" always after applying OpenVPN even once](https://forums.digi.com/t/digi-ix-30-digi-remote-status-disconnected-always-after-applying-openvpn-even-once/29619)
**Author:** [@Andreasni](https://forums.digi.com/u/Andreasni)\ **Replies:** 5\ **Last updated:** [February 8, 2024, 7:19pm UTC](https://forums.digi.com/t/digi-ix-30-digi-remote-status-disconnected-always-after-applying-openvpn-even-once/29619 "2024-02-08T19:19:25Z")
Hi, I tested OpenVPN client setup on one IX-30 modem. The test was successful but i noticed that Digi-remote had stopped working and i could not figure out why. I reset the whole device, tried different firmware, but e… --- ## [Main Role of Remote manager](https://forums.digi.com/t/main-role-of-remote-manager/29639)
**Author:** [@divya](https://forums.digi.com/u/divya)\ **Replies:** 1\ **Last updated:** [February 6, 2024, 2:33pm UTC](https://forums.digi.com/t/main-role-of-remote-manager/29639 "2024-02-06T14:33:18Z")
Remote managers real time alerts and reports network device conditions. Regards, Sai Baba Answers --- ## [Digi Remote Manager - Health Definitions for XBee3 Global Low Power](https://forums.digi.com/t/digi-remote-manager-health-definitions-for-xbee3-global-low-power/28828)
**Author:** [@Larry\_Sellers](https://forums.digi.com/u/Larry_Sellers)\ **Replies:** 1\ **Last updated:** [December 18, 2023, 1:20pm UTC](https://forums.digi.com/t/digi-remote-manager-health-definitions-for-xbee3-global-low-power/28828 "2023-12-18T13:20:02Z")
Hello, In Digi remote manager, I notice the health status don’t display correctly in the devices list for only the GM1/Low Power variants of the new XBee3. I do have them set up to report health metrics and the values … --- ## [Digi CCMP157 SOM Dev-kit Aws/Mqtt support](https://forums.digi.com/t/digi-ccmp157-som-dev-kit-aws-mqtt-support/28445)
**Author:** [@Aster](https://forums.digi.com/u/Aster)\ **Replies:** 0\ **Last updated:** [November 17, 2023, 1:56pm UTC](https://forums.digi.com/t/digi-ccmp157-som-dev-kit-aws-mqtt-support/28445 "2023-11-17T13:56:26Z")
Hi Digi Forum, I am using Digi Connect Core MP157 512M-512M-W-BT Development Kit. I am able to configure, provision and manage the device and able to run the dey-examples C/C++ provided along with CCMP157 SDK. Able to… --- ## [XB3 Global - Error with Digi Remote Manager upload file example](https://forums.digi.com/t/xb3-global-error-with-digi-remote-manager-upload-file-example/28359)
**Author:** [@Larry\_Sellers](https://forums.digi.com/u/Larry_Sellers)\ **Replies:** 4\ **Last updated:** [November 15, 2023, 5:40pm UTC](https://forums.digi.com/t/xb3-global-error-with-digi-remote-manager-upload-file-example/28359 "2023-11-15T17:40:11Z")
Hello, I am relatively new to Digi Remote Manager (DRM) and I was attempting to perform the example automation (Update Micropython from Remote Manager…) found in the documentation for the XBee3 - Global devices. I have… --- ## [IX10 - TACACS+ Source interface](https://forums.digi.com/t/ix10-tacacs-source-interface/28249)
**Author:** [@itnetdrift](https://forums.digi.com/u/itnetdrift)\ **Replies:** 0\ **Last updated:** [November 1, 2023, 12:30pm UTC](https://forums.digi.com/t/ix10-tacacs-source-interface/28249 "2023-11-01T12:30:50Z")
I have an IX10 with IPSec VPN conneted to hub. I would like to have tacacs+ to use ETH interface as source, and access the central TACACAS-server via the IPsec tunnel Is this possible using the IX10 platform? Nov 1 13… --- ## [Port Digi modems use to connect to the Management Portal](https://forums.digi.com/t/port-digi-modems-use-to-connect-to-the-management-portal/27092)
**Author:** [@SamSalt](https://forums.digi.com/u/SamSalt)\ **Replies:** 3\ **Last updated:** [August 23, 2023, 8:59pm UTC](https://forums.digi.com/t/port-digi-modems-use-to-connect-to-the-management-portal/27092 "2023-08-23T20:59:45Z")
I am trying to figure out what my Digi WR21 and WR31 modems use as a port when connecting back to the Digi Remote Management . Let me know if anyone knows. Thanks, Sam --- ## [Sending more data to the syslog sever](https://forums.digi.com/t/sending-more-data-to-the-syslog-sever/27096)
**Author:** [@SamSalt](https://forums.digi.com/u/SamSalt)\ **Replies:** 2\ **Last updated:** [August 18, 2023, 2:58pm UTC](https://forums.digi.com/t/sending-more-data-to-the-syslog-sever/27096 "2023-08-18T14:58:21Z")
I am looking to see how I can add data from Networking connectivity and Authentication activity to the modem logs so I can send them to the syslog server. Most of my fleet is Digi WR21 and 31s. Let me know if this is p… --- ## [Health status showing error](https://forums.digi.com/t/health-status-showing-error/23868)
**Author:** [@ecervant](https://forums.digi.com/u/ecervant)\ **Replies:** 1\ **Last updated:** [February 14, 2023, 8:20am UTC](https://forums.digi.com/t/health-status-showing-error/23868 "2023-02-14T08:20:39Z")
Health status showing error. How do I find issue causing error and reset once it is resolved. --- ## [Service Status change in DRM](https://forums.digi.com/t/service-status-change-in-drm/23871)
**Author:** [@ecervant](https://forums.digi.com/u/ecervant)\ **Replies:** 6\ **Last updated:** [February 14, 2023, 8:54pm UTC](https://forums.digi.com/t/service-status-change-in-drm/23871 "2023-02-14T20:54:36Z")
How do I change the service status of devices in Digi Remote Manager. --- ## [Does Digi provides web service for Magento.?](https://forums.digi.com/t/does-digi-provides-web-service-for-magento/21738)
**Author:** [@ShirleyKing](https://forums.digi.com/u/ShirleyKing)\ **Replies:** 1\ **Last updated:** [November 3, 2021, 10:25am UTC](https://forums.digi.com/t/does-digi-provides-web-service-for-magento/21738 "2021-11-03T10:25:06Z")
I have an ecommerce store which is created on Magento framework. The website was previously created on Magento 1 framework and was hosted on Cloudways but recently I have migrated it Magento 2 framework due to Magento 1 … --- ## [palo alto firewall](https://forums.digi.com/t/palo-alto-firewall/23143)
**Author:** [@mi002728\_sa](https://forums.digi.com/u/mi002728_sa)\ **Replies:** 1\ **Last updated:** [December 23, 2022, 9:56am UTC](https://forums.digi.com/t/palo-alto-firewall/23143 "2022-12-23T09:56:04Z")
AnywhereUSB connectivity through a Palo Alto Firewall. Anyone set this product up successfully behind a firewall? Especially functionality working with the AnywhereUSB Manager. --- ## [EX15 is online, but disconnected in remote manager](https://forums.digi.com/t/ex15-is-online-but-disconnected-in-remote-manager/23263)
**Author:** [@phabito](https://forums.digi.com/u/phabito)\ **Replies:** 2\ **Last updated:** [December 13, 2022, 9:15pm UTC](https://forums.digi.com/t/ex15-is-online-but-disconnected-in-remote-manager/23263 "2022-12-13T21:15:34Z")
i have a Digi EX15. it is online and connected to our sdwan device. but it is offline in the remote manager. is this a bug or is there something i need to do? --- ## [Delegate user access per group.](https://forums.digi.com/t/delegate-user-access-per-group/23286)
**Author:** [@ajemery9](https://forums.digi.com/u/ajemery9)\ **Replies:** 1\ **Last updated:** [November 22, 2022, 3:58pm UTC](https://forums.digi.com/t/delegate-user-access-per-group/23286 "2022-11-22T15:58:40Z")
Is there a way that you can delegate user access to certain groups? We want to allow more users to connect to your remote manager but we don’t want to give them access to every device. --- ## [Send commands with SMS](https://forums.digi.com/t/send-commands-with-sms/23236)
**Author:** [@istvan.marlok](https://forums.digi.com/u/istvan.marlok)\ **Replies:** 2\ **Last updated:** [September 27, 2022, 12:54pm UTC](https://forums.digi.com/t/send-commands-with-sms/23236 "2022-09-27T12:54:26Z")
Hi All, If i manage an IX10 cellular router with Remote Manager, can I send commands through SMS messages from any phone number, or I can send only from Remote Manager? Thank you! Best Regards, Istvan --- ## [Error Code: 04 (Decompression Failure)](https://forums.digi.com/t/error-code-04-decompression-failure/23226)
**Author:** [@jashworth](https://forums.digi.com/u/jashworth)\ **Replies:** 1\ **Last updated:** [September 12, 2022, 8:29am UTC](https://forums.digi.com/t/error-code-04-decompression-failure/23226 "2022-09-12T08:29:48Z")
Trying to execute commands via the Digi Remote Manager, and the Digi is responding with: RCI error reported by device. Error Code: 04 (Decompression Failure) Is it a problem with the device itself, or maybe a problem w… --- ## [HOW CAN I REACTIVATE MY "DISABLED" REMOTE MANAGER ACCOUNT](https://forums.digi.com/t/how-can-i-reactivate-my-disabled-remote-manager-account/23191)
**Author:** [@Larry\_Viehl](https://forums.digi.com/u/Larry_Viehl)\ **Replies:** 1\ **Last updated:** [August 9, 2022, 8:04am UTC](https://forums.digi.com/t/how-can-i-reactivate-my-disabled-remote-manager-account/23191 "2022-08-09T08:04:16Z")
--- ## [how to connect web interface with zigbee gateway controller](https://forums.digi.com/t/how-to-connect-web-interface-with-zigbee-gateway-controller/23169)
**Author:** [@Dinesh](https://forums.digi.com/u/Dinesh)\ **Replies:** 1\ **Last updated:** [July 26, 2022, 12:43pm UTC](https://forums.digi.com/t/how-to-connect-web-interface-with-zigbee-gateway-controller/23169 "2022-07-26T12:43:45Z")
--- ## [XBee PRO S3B, Broadcasting mode work but not working for one to another.](https://forums.digi.com/t/xbee-pro-s3b-broadcasting-mode-work-but-not-working-for-one-to-another/23154)
**Author:** [@Kyle\_case](https://forums.digi.com/u/Kyle_case)\ **Replies:** 1\ **Last updated:** [July 25, 2022, 11:23am UTC](https://forums.digi.com/t/xbee-pro-s3b-broadcasting-mode-work-but-not-working-for-one-to-another/23154 "2022-07-25T11:23:55Z")
Hello. I am using two xbees (XBee pro S3B) for wireless communication, however, the communication suddenly does not work. I think it is a problem with receiving filter because it works fine with broadcasting mode. I as… --- ## [Why am I getting 'Name not registered' when executing a command from the API explorer? (upload a file to my device)](https://forums.digi.com/t/why-am-i-getting-name-not-registered-when-executing-a-command-from-the-api-explorer-upload-a-file-to-my-device/23140)
**Author:** [@m4l490n](https://forums.digi.com/u/m4l490n)\ **Replies:** 2\ **Last updated:** [June 29, 2022, 5:01pm UTC](https://forums.digi.com/t/why-am-i-getting-name-not-registered-when-executing-a-command-from-the-api-explorer-upload-a-file-to-my-device/23140 "2022-06-29T17:01:24Z")
I’m trying to upload a file to my digi xbee industrial gateway and I see that there is an API explorer on the device manager. I went ahead and created an example of this by going to API Explorer\>Examples\>SCI\>RCI\>File sys… [Next page](https://forums.digi.com/c/digi-remote-manager/12.md?page=1)