# Acceleport RAS 8 won't accept incoming calls? **URL:** \ **Category:** USB Devices\ **Created:** [July 21, 2004, 8:23am UTC](https://forums.digi.com/t/acceleport-ras-8-wont-accept-incoming-calls/8073 "2004-07-21T08:23:34Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Sarah](https://avatars.discourse-cdn.com/v4/letter/s/9de053/32.png) [@Sarah](https://forums.digi.com/u/Sarah)\ **Post date:** [July 21, 2004, 8:23am UTC](https://forums.digi.com/t/acceleport-ras-8-wont-accept-incoming-calls/8073/1 "2004-07-21T08:23:34Z")
I’ve got a major problem with my RAS card… We’ve just moved premises at work, and since we’ve moved, I cannot get the RAS card to work properly. The RAS ports do not seem to _see_ incoming calls - the phone line just rings and rings. I have one port working on it - but this is only because I’ve put an external modem between the card itself, and the socket in the wall - I’m sure that with the old setup, we just plugged the phonelines direct from the RAS card into the wall sockets. I have _no_ clue when it comes to modems as to what to do with them. I know that we have moved exchanges since we’ve moved - could this be the source of my problem?? Can anyone suggest what I can check, or what settings I might need to change in order to resolve this problem?? Thanks, Sarah ---
**Author:** ![michaelt](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.digi.com/michaelt/32/92_2.png) [@michaelt](https://forums.digi.com/u/michaelt)\ **Post date:** [July 21, 2004, 3:33pm UTC](https://forums.digi.com/t/acceleport-ras-8-wont-accept-incoming-calls/8073/2 "2004-07-21T15:33:15Z")
I’m not sure what operating system you’re using, but generally speaking, you’ll want to open the modem port with a terminal emulation program. In Windows you could use Hyperterminal, in Unix flavors you could “cu” to the modem. Once connected, issue command AT, you should see an “OK” result. If you get that, try dialing into that line from some other modem, you should see “RING” repeated over each time it rings. If you see that, issue command ATA and the modem should answer. If any part of what I listed above fails, which part and what do you see instead? ---
**Author:** ![EuroTech](https://avatars.discourse-cdn.com/v4/letter/e/c57346/32.png) [@EuroTech](https://forums.digi.com/u/EuroTech)\ **Post date:** [July 22, 2004, 10:33am UTC](https://forums.digi.com/t/acceleport-ras-8-wont-accept-incoming-calls/8073/3 "2004-07-22T10:33:00Z")
Sarah, You should look at the service that is using the modems of the RAS/8 adapter. For example in Windows 2000 the service is called “Routing and Remote Access”. This service needs to be running with out errors to accept the inbound calls. If you suspect hardware issues then a manual test of the modem using something like HyperTerminal or CU to verify that you can see the _RING_ of an inbound call. For additional troubleshooting assistance, Please Contact Digi Tech Support using the on-line E-Service form. [http://www.digi.com/support/eservice/eservicelogin.jsp](http://www.digi.com/support/eservice/eservicelogin.jsp) ---
**Author:** ![Sarah](https://avatars.discourse-cdn.com/v4/letter/s/9de053/32.png) [@Sarah](https://forums.digi.com/u/Sarah)\ **Post date:** [July 22, 2004, 10:17am UTC](https://forums.digi.com/t/acceleport-ras-8-wont-accept-incoming-calls/8073/4 "2004-07-22T10:17:59Z")
I’m using Win2k server SP4 I couldn’t find hyperterminal on my system? Tried telnetting etc but it won’t work I’ve queried the modem (port 6) via the device manager, and this is the part of the log file which shows the query: 07-22-2004 11:10:47.828 - TSP(0000): Making call 07-22-2004 11:10:47.828 - Passthrough On 07-22-2004 11:10:47.828 - TSP(0000): LINEEVENT: LINECALLSTATE\_CONNECTED 07-22-2004 11:10:53.890 - TSP(0000): Dropping call 07-22-2004 11:10:53.890 - Passthrough Off 07-22-2004 11:10:53.890 - 57600,8,N,1, ctsfl=1, rtsctl=2 07-22-2004 11:10:53.937 - Initializing modem. 07-22-2004 11:10:53.937 - TSP(0000): Closing Call 07-22-2004 11:10:53.953 - Send: AT 07-22-2004 11:10:54.203 - Recv: OK 07-22-2004 11:10:54.203 - Interpreted response: OK 07-22-2004 11:10:54.218 - Send: AT &F E0 V1 &D2 &C1 S0=0 S95=41 07-22-2004 11:10:54.484 - Recv: OK 07-22-2004 11:10:54.484 - Interpreted response: OK 07-22-2004 11:10:54.500 - Send: ATS7=120S30=0L3M1\N3%C3&K3B0N1X3 07-22-2004 11:10:54.765 - Recv: OK 07-22-2004 11:10:54.765 - Interpreted response: OK 07-22-2004 11:10:54.765 - Waiting for a call. 07-22-2004 11:10:54.781 - Send: ATS0=0 07-22-2004 11:10:55.015 - Recv: OK 07-22-2004 11:10:55.015 - Interpreted response: OK 07-22-2004 11:10:55.015 - TSP(0000): LINEEVENT: LINECALLSTATE\_DISCONNECTED(0x1) 07-22-2004 11:10:55.015 - TSP(0000): LINEEVENT: LINECALLSTATE\_IDLE 07-22-2004 11:11:10.375 - 57600,8,N,1, ctsfl=1, rtsctl=2 07-22-2004 11:11:10.390 - Initializing modem. 07-22-2004 11:11:10.406 - Send: AT 07-22-2004 11:11:10.671 - Recv: OK 07-22-2004 11:11:10.671 - Interpreted response: OK 07-22-2004 11:11:10.687 - Send: AT &F E0 V1 &D2 &C1 S0=0 S95=41 07-22-2004 11:11:10.953 - Recv: OK 07-22-2004 11:11:10.953 - Interpreted response: OK 07-22-2004 11:11:10.968 - Send: ATS7=120S30=0L3M1\N3%C3&K3B0N1X3 07-22-2004 11:11:11.234 - Recv: OK 07-22-2004 11:11:11.234 - Interpreted response: OK 07-22-2004 11:11:11.234 - Waiting for a call. 07-22-2004 11:11:11.250 - Send: ATS0=0 07-22-2004 11:11:11.484 - Recv: OK 07-22-2004 11:11:11.484 - Interpreted response: OK 07-22-2004 11:12:27.609 - TSP(0000): Making call 07-22-2004 11:12:27.609 - Passthrough On 07-22-2004 11:12:27.609 - TSP(0000): LINEEVENT: LINECALLSTATE\_CONNECTED 07-22-2004 11:12:33.453 - TSP(0000): Dropping call 07-22-2004 11:12:33.453 - Passthrough Off 07-22-2004 11:12:33.453 - 57600,8,N,1, ctsfl=1, rtsctl=2 07-22-2004 11:12:33.500 - Initializing modem. 07-22-2004 11:12:33.500 - TSP(0000): Closing Call 07-22-2004 11:12:33.515 - Send: AT 07-22-2004 11:12:33.750 - Recv: OK 07-22-2004 11:12:33.750 - Interpreted response: OK 07-22-2004 11:12:33.765 - Send: AT &F E0 V1 &D2 &C1 S0=0 S95=41 07-22-2004 11:12:34.031 - Recv: OK 07-22-2004 11:12:34.031 - Interpreted response: OK 07-22-2004 11:12:34.046 - Send: ATS7=120S30=0L3M1\N3%C3&K3B0N1X3 07-22-2004 11:12:34.312 - Recv: OK 07-22-2004 11:12:34.312 - Interpreted response: OK 07-22-2004 11:12:34.312 - Waiting for a call. 07-22-2004 11:12:34.328 - Send: ATS0=0 07-22-2004 11:12:34.578 - Recv: OK 07-22-2004 11:12:34.578 - Interpreted response: OK 07-22-2004 11:12:34.578 - TSP(0000): LINEEVENT: LINECALLSTATE\_DISCONNECTED(0x1) 07-22-2004 11:12:34.578 - TSP(0000): LINEEVENT: LINECALLSTATE\_IDLE Thanks, Sarah ---
**Author:** ![Sarah](https://avatars.discourse-cdn.com/v4/letter/s/9de053/32.png) [@Sarah](https://forums.digi.com/u/Sarah)\ **Post date:** [July 23, 2004, 8:38am UTC](https://forums.digi.com/t/acceleport-ras-8-wont-accept-incoming-calls/8073/5 "2004-07-23T08:38:10Z")
Um, I feel _very_ silly now that I’ve discovered what the problem is!! I didn’t realise that phone cables and modem cables use different pins…and yes, I was using a phone cable…so obvisouly the card would never detect a call coming in because the call was coming in on the wrong pins… Thank you all for your help!!! Sarah