# Access to support portal?

**URL:** <https://forums.digi.com/t/access-to-support-portal/19117>\
**Category:** Linux\
**Tags:** digiel, 9215, 5, 7\
**Created:** [February 5, 2018, 10:43am UTC](https://forums.digi.com/t/access-to-support-portal/19117 "2018-02-05T10:43:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jquinn](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@jquinn](https://forums.digi.com/u/jquinn)\
**Post date:** [February 5, 2018, 10:43am UTC](https://forums.digi.com/t/access-to-support-portal/19117/1 "2018-02-05T10:43:15Z")

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Could you provide more info on accessing the support portal, please? I’m using the Digi Base support service at this time, not the expert or professional services.

As I indicated, the link for support:  
[https://mydigi.secure.force.com/customers/](https://mydigi.secure.force.com/customers/)  
does not seem to work.

Has the support link been updated?

Thank you.

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<div class="post-metadata">

**Author:** ![mvut](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.digi.com/mvut/32/31_2.png) [@mvut](https://forums.digi.com/u/mvut)\
**Post date:** [February 6, 2018, 2:31pm UTC](https://forums.digi.com/t/access-to-support-portal/19117/2 "2018-02-06T14:31:27Z")

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Base support does not have access to the support portal. Contact support at [Contact Digi Technical Support | Digi International](https://www.digi.com/support/contact-support)