# default password from the label doesnt work after the firmware upgrade **URL:** \ **Category:** Digi CM & Passport\ **Tags:** factory-defaults, firmware-update, password\ **Created:** [October 21, 2021, 3:18pm UTC](https://forums.digi.com/t/default-password-from-the-label-doesnt-work-after-the-firmware-upgrade/22750 "2021-10-21T15:18:22Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![johnisccp](https://avatars.discourse-cdn.com/v4/letter/j/5e9695/32.png) [@johnisccp](https://forums.digi.com/u/johnisccp)\ **Post date:** [October 21, 2021, 3:18pm UTC](https://forums.digi.com/t/default-password-from-the-label-doesnt-work-after-the-firmware-upgrade/22750/1 "2021-10-21T15:18:22Z")
I have a brand new connect it 4 and the first thing I did after logging in using the account root and password on the label was upgrade to the latest firmware. After the device reboot I am no longer able to access the device using the password on the label with the username root. I try admin as well but no luck. I found a knowledgebase that say firmware 19.11 above to use admin as username but cant seem to get it to work. I have a second same device with the latest firmware and I am able to login with no issue. Any help would be appreciated. ---
**Author:** ![mvut](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.digi.com/mvut/32/31_2.png) [@mvut](https://forums.digi.com/u/mvut)\ **Post date:** [October 25, 2021, 12:24pm UTC](https://forums.digi.com/t/default-password-from-the-label-doesnt-work-after-the-firmware-upgrade/22750/2 "2021-10-25T12:24:42Z")
Please contact Digi Technical Support at [tech.support@digi.com](mailto:tech.support@digi.com) and include the full part number, mac address, firmware version and the issue you are having.