# Despite connecting the AnywhereUSB program, it does not work

**URL:** <https://forums.digi.com/t/despite-connecting-the-anywhereusb-program-it-does-not-work/38262>\
**Category:** USB Devices\
**Created:** [March 11, 2026, 3:19pm UTC](https://forums.digi.com/t/despite-connecting-the-anywhereusb-program-it-does-not-work/38262 "2026-03-11T15:19:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Motto](https://avatars.discourse-cdn.com/v4/letter/m/aca169/32.png) [@Motto](https://forums.digi.com/u/Motto)\
**Post date:** [March 11, 2026, 3:19pm UTC](https://forums.digi.com/t/despite-connecting-the-anywhereusb-program-it-does-not-work/38262/1 "2026-03-11T15:19:49Z")

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Hello Everyone;

I am using the Anywhere USB program. I am getting a USB token from a company. I have 3 PCs in my business. I am using the program on 2 PCs without any problem. On 1 PC, even though the token is connected, my computer does not see it. On my other 2 PCs, after connecting, I open the program for the token, it asks for the token password, and I use it without any issues, but on this PC, it does not ask for the password. They said this is related to the PC. I formatted it, but it is still the same. Please help, why is this PC not connecting? Do I need to change a setting on the PC? I couldn’t find it, I would appreciate it if you could help. Have a good day.

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**Author:** ![jmcbane](https://avatars.discourse-cdn.com/v4/letter/j/a6a055/32.png) [@jmcbane](https://forums.digi.com/u/jmcbane)\
**Post date:** [March 12, 2026, 9:38pm UTC](https://forums.digi.com/t/despite-connecting-the-anywhereusb-program-it-does-not-work/38262/2 "2026-03-12T21:38:44Z")

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Hello,

Specifically which model AWUSB is this? For example, is it the modern AWUSB Plus? Or is it an older AWUSB G2 (2nd generation)?

Which Digi / AWUSB software are you using? The AWUSB Manager, for example? Or the AWUSB Configuration Utility?

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**Author:** ![thomas.kuhlmann](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.digi.com/thomas.kuhlmann/32/7_2.png) [@thomas.kuhlmann](https://forums.digi.com/u/thomas.kuhlmann)\
**Post date:** [May 19, 2026, 9:59am UTC](https://forums.digi.com/t/despite-connecting-the-anywhereusb-program-it-does-not-work/38262/3 "2026-05-19T09:59:56Z")

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assuming you are using an AWxx-G300 AnywhereUSB Plus in warranty. You should provide the details with support REPORT, support log file from AnywhereUSB Manager into a support case: [Submit a Support Case](https://www.digi.com/support/submit-support-case)