# Digi doesn't connect, new Dell i7 win 11 PC

**URL:** <https://forums.digi.com/t/digi-doesnt-connect-new-dell-i7-win-11-pc/36939>\
**Category:** Realport\
**Created:** [May 23, 2025, 11:49pm UTC](https://forums.digi.com/t/digi-doesnt-connect-new-dell-i7-win-11-pc/36939 "2025-05-23T23:49:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kcflyers](https://avatars.discourse-cdn.com/v4/letter/k/b782af/32.png) [@kcflyers](https://forums.digi.com/u/kcflyers)\
**Post date:** [May 23, 2025, 11:49pm UTC](https://forums.digi.com/t/digi-doesnt-connect-new-dell-i7-win-11-pc/36939/1 "2025-05-23T23:49:35Z")

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Upgraded PC to new Dell i7 win 11 Home. Installed Digi Realport using latest, installation ok. However shows “reconnecting”. 4 com’s, 771 port, typical IP settings. Have verified all settings, comparing with my laptop (also win 11 and connects ok). Have removed Realport, reinstalled, no help. Any thoughts?

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**Author:** ![jmcbane](https://avatars.discourse-cdn.com/v4/letter/j/a6a055/32.png) [@jmcbane](https://forums.digi.com/u/jmcbane)\
**Post date:** [May 27, 2025, 10:47pm UTC](https://forums.digi.com/t/digi-doesnt-connect-new-dell-i7-win-11-pc/36939/2 "2025-05-27T22:47:46Z")

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Hello,

Does the following KB article help to solve the issue?

> **[RealPort Troubleshooting for Microsoft Windows | Digi International](https://www.digi.com/support/knowledge-base/realport-troubleshooting-for-microsoft-windows)**

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**Author:** ![michaelt](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.digi.com/michaelt/32/92_2.png) [@michaelt](https://forums.digi.com/u/michaelt)\
**Post date:** [February 2, 2026, 6:18pm UTC](https://forums.digi.com/t/digi-doesnt-connect-new-dell-i7-win-11-pc/36939/3 "2026-02-02T18:18:58Z")

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@kcflyers, did you end up getting this working? I’m running Realport on a Windows 11 Enterprise env. right now.