# Digi ESP Python encountered a problem launching project - Error retrieving remote device's firmware

**URL:** <https://forums.digi.com/t/digi-esp-python-encountered-a-problem-launching-project-error-retrieving-remote-devices-firmware/16750>\
**Category:** Python\
**Tags:** name-not-registered, retrieving-firmware\
**Created:** [May 11, 2016, 10:51am UTC](https://forums.digi.com/t/digi-esp-python-encountered-a-problem-launching-project-error-retrieving-remote-devices-firmware/16750 "2016-05-11T10:51:16Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![josephlm86](https://avatars.discourse-cdn.com/v4/letter/j/858c86/32.png) [@josephlm86](https://forums.digi.com/u/josephlm86)\
**Post date:** [May 11, 2016, 10:51am UTC](https://forums.digi.com/t/digi-esp-python-encountered-a-problem-launching-project-error-retrieving-remote-devices-firmware/16750/1 "2016-05-11T10:51:16Z")

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An error showed up on my My Digi ESP Python when I tried to launch my project to remote Digi Python application, as below.

\<\<‘Launching hello\_digi\_world’ has encountered a problem. Error retrieving remote device’s firmware: \>\>

Now, I realised that the question had been asked before in: [http://www.digi.com/support/forum/9135/error-retrieving-remote-devices-firmware](http://www.digi.com/support/forum/9135/error-retrieving-remote-devices-firmware), but it was left hanging. I have checked the Remote File Explorer and when I tried to refresh the file list, I got another error:

\<\< Error “2” while performing “do\_command” action: Name not registered. (file\_system) \>\>

I can access the gateway through the cloud and also from my browser via the gateway configuration interface using its IP address though…

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**Author:** ![userid0](https://avatars.discourse-cdn.com/v4/letter/u/f6c823/32.png) [@userid0](https://forums.digi.com/u/userid0)\
**Post date:** [May 12, 2016, 7:34am UTC](https://forums.digi.com/t/digi-esp-python-encountered-a-problem-launching-project-error-retrieving-remote-devices-firmware/16750/2 "2016-05-12T07:34:03Z")

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What Digi device are you using?

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<div class="post-metadata">

**Author:** ![josephlm86](https://avatars.discourse-cdn.com/v4/letter/j/858c86/32.png) [@josephlm86](https://forums.digi.com/u/josephlm86)\
**Post date:** [May 12, 2016, 1:48pm UTC](https://forums.digi.com/t/digi-esp-python-encountered-a-problem-launching-project-error-retrieving-remote-devices-firmware/16750/3 "2016-05-12T13:48:05Z")

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I’m using the XBee Gateway - Wifi

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<div class="post-metadata">

**Author:** ![userid0](https://avatars.discourse-cdn.com/v4/letter/u/f6c823/32.png) [@userid0](https://forums.digi.com/u/userid0)\
**Post date:** [May 13, 2016, 10:46am UTC](https://forums.digi.com/t/digi-esp-python-encountered-a-problem-launching-project-error-retrieving-remote-devices-firmware/16750/4 "2016-05-13T10:46:02Z")

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When installing Digi ESP for Python, did you specifically check the option to install components for the XBee Gateway/ConnectPort X2e Family? Also, did you install the newer Python versions?

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<div class="post-metadata">

**Author:** ![josephlm86](https://avatars.discourse-cdn.com/v4/letter/j/858c86/32.png) [@josephlm86](https://forums.digi.com/u/josephlm86)\
**Post date:** [May 13, 2016, 11:34am UTC](https://forums.digi.com/t/digi-esp-python-encountered-a-problem-launching-project-error-retrieving-remote-devices-firmware/16750/5 "2016-05-13T11:34:09Z")

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I uninstalled the program and reinstalled it, this time with ConnectPortX2e Family and I still see the same problems (I thought mine was a ConnectPortX4 though…) For Python I thought I read somewhere that asked me to choose version 2.4, but I have problems retrieving the files remotely so I’m not sure it has to do with the Python version…

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<div class="post-metadata">

**Author:** ![userid0](https://avatars.discourse-cdn.com/v4/letter/u/f6c823/32.png) [@userid0](https://forums.digi.com/u/userid0)\
**Post date:** [May 13, 2016, 11:37am UTC](https://forums.digi.com/t/digi-esp-python-encountered-a-problem-launching-project-error-retrieving-remote-devices-firmware/16750/6 "2016-05-13T11:37:15Z")

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The Xbee Gateways require Python 2.7, did you install this? Is the gateway configured successfully within the Device Options \> Device Manager?

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<div class="post-metadata">

**Author:** ![josephlm86](https://avatars.discourse-cdn.com/v4/letter/j/858c86/32.png) [@josephlm86](https://forums.digi.com/u/josephlm86)\
**Post date:** [May 14, 2016, 10:40am UTC](https://forums.digi.com/t/digi-esp-python-encountered-a-problem-launching-project-error-retrieving-remote-devices-firmware/16750/7 "2016-05-14T10:40:54Z")

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Hi, I went back and looked for another Digi ESP installer for the XBee Gateway, realising that mine did not have Python 2.7. The files can be retrieved now, yayy!! I must have downloaded the wrong application for Digi ESP for XBee gateway. My gateway firmware indicates that it uses Python v2.4 though, that’s why I was confused. Thanks for the leads! There are some other problems but with some luck I hope I can get through them soon!