# Digi NEO replacement issue

**URL:** <https://forums.digi.com/t/digi-neo-replacement-issue/6595>\
**Category:** Portserver TS\
**Created:** [September 4, 2008, 3:53pm UTC](https://forums.digi.com/t/digi-neo-replacement-issue/6595 "2008-09-04T15:53:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![skiboy](https://avatars.discourse-cdn.com/v4/letter/s/439d5e/32.png) [@skiboy](https://forums.digi.com/u/skiboy)\
**Post date:** [September 4, 2008, 3:53pm UTC](https://forums.digi.com/t/digi-neo-replacement-issue/6595/1 "2008-09-04T15:53:45Z")

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Tried replacing my digi neo 4 port pci card.  
The new card assigned new com port numbers 7 thru 10  
Windows does not see those ports under printer ports?  
Digi software won’t let me change them as it say’s they are in use?  
I also could not update the drivers and am on ver 6.04  
Windows 2003 R2 server OS  
I put the old card back in and ports 3 thru 6 are now back?  
thanks

Message was edited by: skiboy

Message was edited by: skiboy

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**Author:** ![zachh](https://avatars.discourse-cdn.com/v4/letter/z/58f4c7/32.png) [@zachh](https://forums.digi.com/u/zachh)\
**Post date:** [September 4, 2008, 4:23pm UTC](https://forums.digi.com/t/digi-neo-replacement-issue/6595/2 "2008-09-04T16:23:01Z")

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It sounds like you are running into a Microsoft known issue called Phantom Ports. This KBase article describes how to remove them from your system:

[http://www.digi.com/support/kbase/kbaseresultdetl.jsp?id=274](http://www.digi.com/support/kbase/kbaseresultdetl.jsp?id=274)

Not sure why the drivers wouldn’t update for you though. My suggestion would be to remove the Phantom Ports first, and reinstall the card and drivers after that.