# Digi Portserver TS 8

**URL:** <https://forums.digi.com/t/digi-portserver-ts-8/6575>\
**Category:** Portserver TS\
**Created:** [December 3, 2008, 7:14pm UTC](https://forums.digi.com/t/digi-portserver-ts-8/6575 "2008-12-03T19:14:31Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Capital100](https://avatars.discourse-cdn.com/v4/letter/c/e47774/32.png) [@Capital100](https://forums.digi.com/u/Capital100)\
**Post date:** [December 3, 2008, 7:14pm UTC](https://forums.digi.com/t/digi-portserver-ts-8/6575/1 "2008-12-03T19:14:31Z")

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We have a portserver TS 8 in a hotel that is used to cummunicate with a Property Management system that is remotely hosted. We have had ongoing problems for a few months now. We think the TS 8 is bad but we have reset it to the factory defaults and need assistance with programming it. I am not familiar with how to program it. Does anyone know what needs to be done or a contact number for tech support?

Thanks,  
Ray

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**Author:** ![Ron](https://avatars.discourse-cdn.com/v4/letter/r/ecae2f/32.png) [@Ron](https://forums.digi.com/u/Ron)\
**Post date:** [December 3, 2008, 7:18pm UTC](https://forums.digi.com/t/digi-portserver-ts-8/6575/2 "2008-12-03T19:18:11Z")

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You should first start by creating an online support request located here:  
[http://www.digi.com/support/eservice/login.jsp?p=true](http://www.digi.com/support/eservice/login.jsp?p=true)

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**Author:** ![Capital100](https://avatars.discourse-cdn.com/v4/letter/c/e47774/32.png) [@Capital100](https://forums.digi.com/u/Capital100)\
**Post date:** [December 3, 2008, 7:40pm UTC](https://forums.digi.com/t/digi-portserver-ts-8/6575/3 "2008-12-03T19:40:38Z")

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Thanks!