ERT Gateway does not update Gas and Water meter

I have an ERT Gateway that I am attempting to use to log my electric, gas and water usage. (in addition to a brultech energy monitor)

The electric meter increases normally but the gas and water meter readings have not changed. Is there something that needs to be done to get those meters to refresh more frequently?

I was hoping to get 15 minute reading from the gas and water meter.

Hi,

Create an Online Support Request at the below link, http://www.digi.com/support/eservice/login.jsp , digi folks will help you to solve the issue.