# Getting RealUSB Root Hub cannot connect Error 10 in device manager

**URL:** <https://forums.digi.com/t/getting-realusb-root-hub-cannot-connect-error-10-in-device-manager/16673>\
**Category:** USB\
**Tags:** code, \-windows10, 10, anywhereusb2\
**Created:** [April 28, 2016, 1:40pm UTC](https://forums.digi.com/t/getting-realusb-root-hub-cannot-connect-error-10-in-device-manager/16673 "2016-04-28T13:40:32Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![fritzj](https://avatars.discourse-cdn.com/v4/letter/f/779978/32.png) [@fritzj](https://forums.digi.com/u/fritzj)\
**Post date:** [April 28, 2016, 1:40pm UTC](https://forums.digi.com/t/getting-realusb-root-hub-cannot-connect-error-10-in-device-manager/16673/1 "2016-04-28T13:40:32Z")

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I have read through these suggestions and tried several different drivers and it still is not working. driver exists on the server. Looking for more suggestions. Thanks

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**Author:** ![userid0](https://avatars.discourse-cdn.com/v4/letter/u/f6c823/32.png) [@userid0](https://forums.digi.com/u/userid0)\
**Post date:** [April 28, 2016, 2:46pm UTC](https://forums.digi.com/t/getting-realusb-root-hub-cannot-connect-error-10-in-device-manager/16673/2 "2016-04-28T14:46:21Z")

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What firmware level is on the unit? What driver version is on the Windows 10 host.

What status is shown in the AnyWhereUSB Configuration Utility?

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**Author:** ![fritzj](https://avatars.discourse-cdn.com/v4/letter/f/779978/32.png) [@fritzj](https://forums.digi.com/u/fritzj)\
**Post date:** [April 28, 2016, 2:53pm UTC](https://forums.digi.com/t/getting-realusb-root-hub-cannot-connect-error-10-in-device-manager/16673/3 "2016-04-28T14:53:31Z")

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Driver 3.80.200.0 on a Windows 2008 R2 Server

Firmware Version: 1.82.16.44 on Device

Says Connected to Host PC Driver status Connection Successful to remote hub

We did test the Dongle on a PC to ensure that it worked.

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**Author:** ![halovapor](https://avatars.discourse-cdn.com/v4/letter/h/54ee81/32.png) [@halovapor](https://forums.digi.com/u/halovapor)\
**Post date:** [April 29, 2016, 8:25am UTC](https://forums.digi.com/t/getting-realusb-root-hub-cannot-connect-error-10-in-device-manager/16673/4 "2016-04-29T08:25:26Z")

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Generally that means the driver is not installing properly. I would uninstall the AnywhereUSB driver and reboot. Try installing the AnywhereUSB driver again with admin rights.  
I would also update to the 1.83 firmware on the AnywhereUSB device.

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<div class="post-metadata">

**Author:** ![userid0](https://avatars.discourse-cdn.com/v4/letter/u/f6c823/32.png) [@userid0](https://forums.digi.com/u/userid0)\
**Post date:** [April 29, 2016, 8:27am UTC](https://forums.digi.com/t/getting-realusb-root-hub-cannot-connect-error-10-in-device-manager/16673/5 "2016-04-29T08:27:26Z")

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What dongle is being used? Have you gone through the following knowledge base?

[http://knowledge.digi.com/articles/Knowledge\_Base\_Article/USB-license-dongle-attached-to-AnywhereUSB-cannot-be-found-by-related-software](http://knowledge.digi.com/articles/Knowledge_Base_Article/USB-license-dongle-attached-to-AnywhereUSB-cannot-be-found-by-related-software)