Hubport detects connection of a device but fails to operate

Hi

We started to use the digi 301-2010-27 hubport. When connecting a specific device the LED blinks and the laptop indicates that it can not detect the device and engage the driver. Other devices work properly on this specific hub. The device itself works properly when connected directly to the laptop
@otiglobal.com
Thank you please respond also to ilan_k@otiglobal.com

What is the make and model of the specific device in question?

Please upload a screen capture that shows the exact error message(s) you’re seeing.

Thank you for answering.

The USB device is a finger print scanner made by Crossmatch. Model; verifier 300, PN 900169 Rev. C

Again please respond also to my email ilan_k@otiglobal.com

BR

Please upload a screen capture that shows the exact error message(s) you’re seeing.