# impossible to connect after firmware upgrade

**URL:** <https://forums.digi.com/t/impossible-to-connect-after-firmware-upgrade/21403>\
**Category:** Edgeport\
**Tags:** firmware-update, denied, logon\
**Created:** [May 27, 2020, 1:09pm UTC](https://forums.digi.com/t/impossible-to-connect-after-firmware-upgrade/21403 "2020-05-27T13:09:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Poligrafici](https://avatars.discourse-cdn.com/v4/letter/p/c5a1d2/32.png) [@Poligrafici](https://forums.digi.com/u/Poligrafici)\
**Post date:** [May 27, 2020, 1:09pm UTC](https://forums.digi.com/t/impossible-to-connect-after-firmware-upgrade/21403/1 "2020-05-27T13:09:29Z")

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Hi,  
I’ve installed the latest release of firmware on my real port USB/14, but I cannot logon to the sistem after this.

Can someone help me?

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<div class="post-metadata">

**Author:** ![alexbdigi1](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@alexbdigi1](https://forums.digi.com/u/alexbdigi1)\
**Post date:** [May 28, 2020, 6:51am UTC](https://forums.digi.com/t/impossible-to-connect-after-firmware-upgrade/21403/2 "2020-05-28T06:51:20Z")

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Hi and welcome to Digi Forums.

If your device does not have a unique password on the label under it, please try the following combination:

root  
dbps

admin  
dbps

If this does not help or you still have an issue, please contact our support team at [tech.support@digi.com](mailto:tech.support@digi.com) and provide the serial number of your device.

Thank you

Regards

Alex  
Digi Technical Support Engineer