# new driver (3.71.78) for anywhereusb crash **URL:** \ **Category:** USB\ **Tags:** driver, anywhereusb, crash\ **Created:** [April 1, 2015, 9:05am UTC](https://forums.digi.com/t/new-driver-3-71-78-for-anywhereusb-crash/14631 "2015-04-01T09:05:23Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![palenov](https://avatars.discourse-cdn.com/v4/letter/p/c37758/32.png) [@palenov](https://forums.digi.com/u/palenov)\ **Post date:** [April 1, 2015, 9:05am UTC](https://forums.digi.com/t/new-driver-3-71-78-for-anywhereusb-crash/14631/1 "2015-04-01T09:05:23Z")
I have AnywhereUSB/14 Firmware Version: 1.81.15.70 (build 82002081\_L1 awusb14 eos 1/26/2015 5:30:35p) Boot Version: 1.09.10.6 (release 82002082\_B awusb14 bootloader 11/09/2009) POST Version: 1.09.9.39 (release 82001552\_A generic\_travis hwdiag 11/09/2009) Product VPD Version: none Product ID: 0x0121 Hardware Strapping: 0x0000 After install driver 3.71.78 all works fine, but after the loss of communication with the device (power failure) service crash and communication not restore even after a reboot windows. Only helps the complete removal of the drivers. Restart. And reinstall the drivers. I try this on Windows 8.1 x64 and Windows 7 x32 Old drivers 3.60.60 work fine. ```auto - - 1000 2 100 0x80000000000000 39930 Application palenov - DgAwEncx.exe 3.71.79.0 54c65229 DgAwEncx.exe 3.71.79.0 54c65229 c0000005 00017769 b18 01d06c6ea8d2eabf C:\Program Files\Digi\AnywhereUSB\DgAwEncx.exe C:\Program Files\Digi\AnywhereUSB\DgAwEncx.exe e9ad66b8-d861-11e4-82a5-60a44c3dfd04 - - 1001 4 0 0x80000000000000 39928 Application test - 0 APPCRASH 0 DgAwEncx.exe 3.71.79.0 54c65229 DgAwEncx.exe 3.71.79.0 54c65229 c0000005 0002d8e4 C:\Windows\Temp\WER3E1F.tmp.appcompat.txt C:\Windows\Temp\WER3E3F.tmp.WERInternalMetadata.xml C:\ProgramData\Microsoft\Windows\WER\ReportQueue \AppCrash_DgAwEncx.exe_ddf834369f8547dc45eb7dd7b3c28b1295edb596_192986c9_cab_09fa3e3d\memory.hdmp C:\ProgramData\Microsoft\Windows\WER\ReportQueue \AppCrash_DgAwEncx.exe_ddf834369f8547dc45eb7dd7b3c28b1295edb596_192986c9_cab_09fa3e3d riagedump.dmp C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DgAwEncx.exe_ddf834369f8547dc45eb7dd7b3c28b1295edb596_192986c9_cab_09fa3e3d 0 c1b31fb2-d860-11e4-82a5-60a44c3dfd04 4 - - 1001 4 0 0x80000000000000 39929 Application test - 73870281914 1 APPCRASH 0 DgAwEncx.exe 3.71.79.0 54c65229 DgAwEncx.exe 3.71.79.0 54c65229 c0000005 0002d8e4 C:\Windows\Temp\WER3E1F.tmp.appcompat.txt C:\Windows\Temp\WER3E3F.tmp.WERInternalMetadata.xml C:\ProgramData\Microsoft\Windows\WER\ReportQueue \AppCrash_DgAwEncx.exe_ddf834369f8547dc45eb7dd7b3c28b1295edb596_192986c9_cab_09fa3e3d\memory.hdmp C:\ProgramData\Microsoft\Windows\WER\ReportQueue \AppCrash_DgAwEncx.exe_ddf834369f8547dc45eb7dd7b3c28b1295edb596_192986c9_cab_09fa3e3d riagedump.dmp C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DgAwEncx.exe_ddf834369f8547dc45eb7dd7b3c28b1295edb596_192986c9_18f2437d 0 c1b31fb2-d860-11e4-82a5-60a44c3dfd04 0 604f4de65c9c67031be7301ee4954ae1 ``` ---
**Author:** ![jeremym](https://avatars.discourse-cdn.com/v4/letter/j/58f4c7/32.png) [@jeremym](https://forums.digi.com/u/jeremym)\ **Post date:** [April 10, 2015, 9:45am UTC](https://forums.digi.com/t/new-driver-3-71-78-for-anywhereusb-crash/14631/2 "2015-04-10T09:45:49Z")
Hello, Exactly what is crashing? Is the computer experiencing a Windows bluescreen (BSOD)? Or are you saying that the AWUSB itself is crashing? ---
**Author:** ![palenov](https://avatars.discourse-cdn.com/v4/letter/p/c37758/32.png) [@palenov](https://forums.digi.com/u/palenov)\ **Post date:** [April 17, 2015, 2:21pm UTC](https://forums.digi.com/t/new-driver-3-71-78-for-anywhereusb-crash/14631/3 "2015-04-17T14:21:01Z")
no BSOD crash service (DgAwEncx.exe) ---
**Author:** ![DigiAdmin](https://avatars.discourse-cdn.com/v4/letter/d/6bbea6/32.png) [@DigiAdmin](https://forums.digi.com/u/DigiAdmin)\ **Post date:** [August 5, 2015, 9:13am UTC](https://forums.digi.com/t/new-driver-3-71-78-for-anywhereusb-crash/14631/4 "2015-08-05T09:13:46Z")
Suddenly no answer from the Digi Team… You have a solution for this now? * * * PS: @Digi - PLEASE do not send passwords in plain text -.- ---
**Author:** ![DigiAdmin](https://avatars.discourse-cdn.com/v4/letter/d/6bbea6/32.png) [@DigiAdmin](https://forums.digi.com/u/DigiAdmin)\ **Post date:** [August 5, 2015, 11:29am UTC](https://forums.digi.com/t/new-driver-3-71-78-for-anywhereusb-crash/14631/5 "2015-08-05T11:29:21Z")
By the way i have the same problem. After some short interruption of the Connection (no matter what source of interruption of power and or Network) the driver crashes. So i called the Support and they didnt knew this bug, so they advised me to open up a case that they can send me a “Driver Trace Software”. Then i tried to open up a case… ofc i couldnt, because you need a “Support Case Pack” to open up a case. And as smart as i am, i choosed the option “Report a Bug”. The answer came quickly… you can imagine what… “you need to buy a support case package”. i mean common thats no user Problem thats a problem with this driver. Cause with the old driver it worked well all the time. If it would be a user Problem, i would understand that i have to (and i would do it with pleasure) buy a support package. My device is: AnywhereUSB/2 (latest firmware) Driver: v3.71.78 OS: Windows Server 2012 R2 * * * Sorry for my bad english ---
**Author:** ![DigiAdmin](https://avatars.discourse-cdn.com/v4/letter/d/6bbea6/32.png) [@DigiAdmin](https://forums.digi.com/u/DigiAdmin)\ **Post date:** [August 5, 2015, 11:29am UTC](https://forums.digi.com/t/new-driver-3-71-78-for-anywhereusb-crash/14631/6 "2015-08-05T11:29:34Z")
Some additional information. The Windows Server 2012 R2 is a virtual machine. That the driver crashed is noticable that in the device manager is a warning symbol beside the usb driver. Error code 39. The devices plugged in Anywhere USB/2 are unreachable. But status AwUsbCfg.exe says everithing is ok. Thank You for support. ---
**Author:** ![halovapor](https://avatars.discourse-cdn.com/v4/letter/h/54ee81/32.png) [@halovapor](https://forums.digi.com/u/halovapor)\ **Post date:** [August 7, 2015, 10:00am UTC](https://forums.digi.com/t/new-driver-3-71-78-for-anywhereusb-crash/14631/7 "2015-08-07T10:00:39Z")
You may want to review this KB article regarding the error code 39 [http://knowledge.digi.com/articles/Knowledge\_Base\_Article/AnywhereUSB-workaround-for-Virtual-Machine-installation-Status-says-Connected-to-this-computer-but-the-AnywhereUSB-Host-Controller-in-Device-Manager-has-a-yellow-warning-icon-error-code-39AnywhereUSB-workaround-for-Virtual-Machine-installation-Status-say](http://knowledge.digi.com/articles/Knowledge_Base_Article/AnywhereUSB-workaround-for-Virtual-Machine-installation-Status-says-Connected-to-this-computer-but-the-AnywhereUSB-Host-Controller-in-Device-Manager-has-a-yellow-warning-icon-error-code-39AnywhereUSB-workaround-for-Virtual-Machine-installation-Status-say) ---
**Author:** ![DigiAdmin](https://avatars.discourse-cdn.com/v4/letter/d/6bbea6/32.png) [@DigiAdmin](https://forums.digi.com/u/DigiAdmin)\ **Post date:** [August 10, 2015, 9:32am UTC](https://forums.digi.com/t/new-driver-3-71-78-for-anywhereusb-crash/14631/8 "2015-08-10T09:32:51Z")
Thank you for the answer. Ill try this workaround and i will give a feedback in some days.