# not receiving IP address from provider

**URL:** <https://forums.digi.com/t/not-receiving-ip-address-from-provider/17117>\
**Category:** Digi TransPort WR (Series)\
**Tags:** ip, address, telstra, wr-44\
**Created:** [July 22, 2016, 8:10am UTC](https://forums.digi.com/t/not-receiving-ip-address-from-provider/17117 "2016-07-22T08:10:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![n2go](https://avatars.discourse-cdn.com/v4/letter/n/e95f7d/32.png) [@n2go](https://forums.digi.com/u/n2go)\
**Post date:** [July 22, 2016, 8:10am UTC](https://forums.digi.com/t/not-receiving-ip-address-from-provider/17117/1 "2016-07-22T08:10:05Z")

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Hi,

With a WR44 router I am unable to get an IP address from the provider (auastralian provider Telstra). However using the simcard in a different router (different vendor) it works without any problems.

I have followed this guide:  
[http://ftp1.digi.com/support/documentation/QN\_002\_Configure%20the%20Wireless%20WAN%20(PPP)%20interface.pdf](http://ftp1.digi.com/support/documentation/QN_002_Configure%20the%20Wireless%20WAN%20(PPP)%20interface.pdf)

Here are some screenshots of the config (onedrive):  
[https://1drv.ms/f/s!AhKMFQBAmZ7GgYEmQ32rCDO6LlSDuw](https://1drv.ms/f/s!AhKMFQBAmZ7GgYEmQ32rCDO6LlSDuw)

We have had problems with the modem before were it would simply not boot up and just the first lan led would keep blinking. This appeared to be caused by a dodgy antenna cable. Unfortunately we are still having issues.

As mentioned the simcard works fine in another brand modem. I have spend many many hours trying different combinations of settings but have not been able to get an ip address at all.

Help would be much appreciated.

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<div class="post-metadata">

**Author:** ![NicholasWilson](https://avatars.discourse-cdn.com/v4/letter/n/c77e96/32.png) [@NicholasWilson](https://forums.digi.com/u/NicholasWilson)\
**Post date:** [July 22, 2016, 8:37am UTC](https://forums.digi.com/t/not-receiving-ip-address-from-provider/17117/2 "2016-07-22T08:37:37Z")

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Can you get a screen shot of  
Management - Network Status \> Interfaces \> Mobile

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<div class="post-metadata">

**Author:** ![n2go](https://avatars.discourse-cdn.com/v4/letter/n/e95f7d/32.png) [@n2go](https://forums.digi.com/u/n2go)\
**Post date:** [July 25, 2016, 1:35pm UTC](https://forums.digi.com/t/not-receiving-ip-address-from-provider/17117/3 "2016-07-25T13:35:06Z")

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nvm. eventually got an IP address. dont know why it took very very long.