# Out of band connection problems

**URL:** <https://forums.digi.com/t/out-of-band-connection-problems/13900>\
**Category:** Digi CM & Passport\
**Tags:** passport, digi\
**Created:** [November 10, 2014, 2:47pm UTC](https://forums.digi.com/t/out-of-band-connection-problems/13900 "2014-11-10T14:47:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![cmanchiraju](https://avatars.discourse-cdn.com/v4/letter/c/22d042/32.png) [@cmanchiraju](https://forums.digi.com/u/cmanchiraju)\
**Post date:** [November 10, 2014, 2:47pm UTC](https://forums.digi.com/t/out-of-band-connection-problems/13900/1 "2014-11-10T14:47:39Z")

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Hello,

I am trying to dail-in to a Digi Passport box through a modem and it is not working. I can dial-in fine and but I don’t get any prompt from Digi. I do have username with a port access menu created and I expect it to auto detect and display the CLI.

What am I missing? Any help is appreciated.

Thanks,  
Chendra

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<div class="post-metadata">

**Author:** ![userid0](https://avatars.discourse-cdn.com/v4/letter/u/f6c823/32.png) [@userid0](https://forums.digi.com/u/userid0)\
**Post date:** [November 10, 2014, 3:44pm UTC](https://forums.digi.com/t/out-of-band-connection-problems/13900/2 "2014-11-10T15:44:12Z")

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Make sure the serial port on the Passport is configured as a dial in modem, see page 188:

[http://ftp1.digi.com/support/documentation/90000767\_F.pdf](http://ftp1.digi.com/support/documentation/90000767_F.pdf)

Also, confirm your modem cable on pages 307 and 308 in the same guide.