# PortServer TS 16 serial connection to Cisco device

**URL:** <https://forums.digi.com/t/portserver-ts-16-serial-connection-to-cisco-device/11456>\
**Category:** Portserver TS\
**Tags:** portserver\
**Created:** [May 6, 2013, 11:30am UTC](https://forums.digi.com/t/portserver-ts-16-serial-connection-to-cisco-device/11456 "2013-05-06T11:30:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![deyster](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@deyster](https://forums.digi.com/u/deyster)\
**Post date:** [May 6, 2013, 11:30am UTC](https://forums.digi.com/t/portserver-ts-16-serial-connection-to-cisco-device/11456/1 "2013-05-06T11:30:05Z")

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When I make an SSH or telnet connection to the IP address/port to access the serial port of my ASA through the PortServer TS 16, I receive the login prompt. After I login successfully, I do not get anything else on the screen. If I type anything, all I get is ASCII characters.

I am not sure why this is happening and cannot find a solution.

TIA,

Dan

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<div class="post-metadata">

**Author:** ![sans0909](https://avatars.discourse-cdn.com/v4/letter/s/779978/32.png) [@sans0909](https://forums.digi.com/u/sans0909)\
**Post date:** [September 25, 2013, 8:17am UTC](https://forums.digi.com/t/portserver-ts-16-serial-connection-to-cisco-device/11456/2 "2013-09-25T08:17:27Z")

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Try resetting the device to factory default and also update the firmware

[http://www.digi.com/support/productdetail?pid=2247&amp;type=firmware](http://www.digi.com/support/productdetail?pid=2247&amp;type=firmware)