# Portserver TS8 - Cannot connect to Server - timed out **URL:** \ **Category:** Portserver TS\ **Created:** [August 24, 2005, 9:04pm UTC](https://forums.digi.com/t/portserver-ts8-cannot-connect-to-server-timed-out/6805 "2005-08-24T21:04:56Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![cwelsh](https://avatars.discourse-cdn.com/v4/letter/c/d9b06d/32.png) [@cwelsh](https://forums.digi.com/u/cwelsh)\ **Post date:** [August 24, 2005, 9:04pm UTC](https://forums.digi.com/t/portserver-ts8-cannot-connect-to-server-timed-out/6805/1 "2005-08-24T21:04:56Z")
I have a client that is connected via a VPN and the Portserver TS8 is at the remote location. They log in during the day, and if they log out - it will not allow the ports to give them the getty login again. Even if they reset the portserver - no such luck. They physically have to reboot the Unix server at the main location. Realport is being used, all ports are first set to factory default. boot action=eewrite, then the following items are set to v220, 9600, XON/Xoff, 1 Stop bit, no parity, auto = off, and most other factory defaults. dhcp=off, tcpip keepalive\_action=on, device=prn, save=on. there is a gateway address, submas = 255.255.255.0 I have about 15 customers using these items, int he ts4 mode, and none are having the problem. This is the only customer that has the ts8. I can connect to the port when they are having the problem, they can even see everything I am typing when I am connected, but when the port is re-enabled, they never get the login and can not continue. I have doubled checked all the connections, wiring, etc. What is really strange, 2 of the ports are working fine, 2 are having this problem. Tried plugging the 2 terminsls having the problem into the 2 ports that work, and then they work, so I am really confused. I think this must be a defective portserver. ---
**Author:** ![userid0](https://avatars.discourse-cdn.com/v4/letter/u/f6c823/32.png) [@userid0](https://forums.digi.com/u/userid0)\ **Post date:** [August 24, 2005, 9:07pm UTC](https://forums.digi.com/t/portserver-ts8-cannot-connect-to-server-timed-out/6805/2 "2005-08-24T21:07:28Z")
What UNIX operating system version is this location running?