# Rapidport installation problems

**URL:** <https://forums.digi.com/t/rapidport-installation-problems/8193>\
**Category:** Edgeport\
**Created:** [February 19, 2009, 5:34pm UTC](https://forums.digi.com/t/rapidport-installation-problems/8193 "2009-02-19T17:34:47Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![kenb](https://avatars.discourse-cdn.com/v4/letter/k/58956e/32.png) [@kenb](https://forums.digi.com/u/kenb)\
**Post date:** [February 19, 2009, 5:34pm UTC](https://forums.digi.com/t/rapidport-installation-problems/8193/1 "2009-02-19T17:34:47Z")

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I have installed two rapidport4 modems on a machine that previously ran a single USRobotics modem.

I cannot get the port test button to become enabled. Also the port status button is disabled.

I have assigned ports COM5 to COM12. At various times, I can query the modem, but then it fails to answer the phone.

When I reboot, I see all of the lights com on for the modems, but they quickly go out. The system light is green.

Any ideas?

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**Author:** ![jeremym](https://avatars.discourse-cdn.com/v4/letter/j/58f4c7/32.png) [@jeremym](https://forums.digi.com/u/jeremym)\
**Post date:** [February 19, 2009, 7:03pm UTC](https://forums.digi.com/t/rapidport-installation-problems/8193/2 "2009-02-19T19:03:26Z")

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The Test Ports and Port Status buttons are not applicable to our Rapidports. They apply to our Edgeport USB-to-serial converters.

What exactly is the problem you’re running into?

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**Author:** ![kenb](https://avatars.discourse-cdn.com/v4/letter/k/58956e/32.png) [@kenb](https://forums.digi.com/u/kenb)\
**Post date:** [February 28, 2009, 11:20pm UTC](https://forums.digi.com/t/rapidport-installation-problems/8193/3 "2009-02-28T23:20:57Z")

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as to the connection problems, when connected to Hyperterminal, the RING is identified, but it doesn’t connect.

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**Author:** ![jeremym](https://avatars.discourse-cdn.com/v4/letter/j/58f4c7/32.png) [@jeremym](https://forums.digi.com/u/jeremym)\
**Post date:** [March 2, 2009, 2:26pm UTC](https://forums.digi.com/t/rapidport-installation-problems/8193/4 "2009-03-02T14:26:39Z")

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Can you give me more details about this? What do you mean the ring is identified? What exactly are you doing in Hyperterminal?