# realPort installation on w2k3 error code 14

**URL:** <https://forums.digi.com/t/realport-installation-on-w2k3-error-code-14/3545>\
**Category:** Plug N' Play\
**Tags:** realport, hardware\
**Created:** [September 24, 2012, 2:40pm UTC](https://forums.digi.com/t/realport-installation-on-w2k3-error-code-14/3545 "2012-09-24T14:40:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![calt\_at\_tla.ch](https://avatars.discourse-cdn.com/v4/letter/c/ebca7d/32.png) [@calt\_at\_tla.ch](https://forums.digi.com/u/calt_at_tla.ch)\
**Post date:** [September 24, 2012, 2:40pm UTC](https://forums.digi.com/t/realport-installation-on-w2k3-error-code-14/3545/1 "2012-09-24T14:40:55Z")

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Hello,

We are having installation issues when I want to install the real port server on our windows 2003 server. The message is defined below:

Failed to install Digi RealPort on your System Code 14

Error: 536870396

RPDevice\_2k.cpp  
Line 528

I have checked that I’m using the right driver for windows server 2003 which is 40002549\_E

Can you adice me what to do.

TIA

Christian

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**Author:** ![kjensen8](https://avatars.discourse-cdn.com/v4/letter/k/8e8cbc/32.png) [@kjensen8](https://forums.digi.com/u/kjensen8)\
**Post date:** [September 29, 2012, 8:20pm UTC](https://forums.digi.com/t/realport-installation-on-w2k3-error-code-14/3545/2 "2012-09-29T20:20:20Z")

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Christian,

Make sure you’re trying to install Realport as the Administrator.

Keith

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**Author:** ![henke](https://avatars.discourse-cdn.com/v4/letter/h/b38774/32.png) [@henke](https://forums.digi.com/u/henke)\
**Post date:** [February 17, 2014, 11:18pm UTC](https://forums.digi.com/t/realport-installation-on-w2k3-error-code-14/3545/3 "2014-02-17T23:18:47Z")

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Was able to get around this Realport driver installation error in Win7 with the following:  
Open Device Manager in Windows.  
Select “Add legacy hardware” in the Action menu.  
This gets you the “Add Hardware” wizard  
Then choose the Install manually from a list option  
Then pick “Multi-port serial adapters” even if your device is a single port Digi One SP  
Follow the subsequent prompts and then reboot. Yes, it’s just like the old days.  
Once you have your Digi instance under a new “Multi-port serial adapters” category in Device Manager then right-click and select Properties then Advanced then Properties again.  
Then check the box to the left of the Port n  
Then you can set the Com port number needed for Windows within the Serial properties tab of the dialog associated with the port you have highlighted.  
Reboot again if necessary.  
Fun and games!

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**Author:** ![thomas.kuhlmann](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.digi.com/thomas.kuhlmann/32/7_2.png) [@thomas.kuhlmann](https://forums.digi.com/u/thomas.kuhlmann)\
**Post date:** [November 10, 2021, 5:35am UTC](https://forums.digi.com/t/realport-installation-on-w2k3-error-code-14/3545/4 "2021-11-10T05:35:59Z")

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make sure there is no Antivirus software running causing problem during installation!