# USRobotics USR5686G modem connected to USB 14 and Edgeport 1

**URL:** <https://forums.digi.com/t/usrobotics-usr5686g-modem-connected-to-usb-14-and-edgeport-1/13616>\
**Category:** Edgeport\
**Tags:** modem, edgeport, anywhereusb14\
**Created:** [September 21, 2014, 11:22pm UTC](https://forums.digi.com/t/usrobotics-usr5686g-modem-connected-to-usb-14-and-edgeport-1/13616 "2014-09-21T23:22:42Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![BrianKelly](https://avatars.discourse-cdn.com/v4/letter/b/a587f6/32.png) [@BrianKelly](https://forums.digi.com/u/BrianKelly)\
**Post date:** [September 21, 2014, 11:22pm UTC](https://forums.digi.com/t/usrobotics-usr5686g-modem-connected-to-usb-14-and-edgeport-1/13616/1 "2014-09-21T23:22:42Z")

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I’m using a US Robotics USR5686G connected to a USB Anywhere 14 using a Digi Edgeport 1 as recommended by Digi. We had to use a db9 to db25 connector to connect the modem to the edgeport. I am using this to connect to a Windows 2008 SP2 32bit VM (ESX).

I was able to successfully install 3.60 of the USB Anywhere software on the server. I then installed 5.70 of the EdgePort config utility. Everything looks fine in Device Manager (Rapidport USB 56k Modem is detected on Com3 successfully), and I can query the modem thru diagnostics successfully (and even save the results to a log). When I look at the actual port in edgeport (com3) and choose status it says Port Closed. I cannot use the phone dialer to dial out on the modem, I keep getting an error about another program is using the selected Telephony Device. Is that port closed correct, or should it actually show a status? Shouldn’t I be able to dial the phone with phone dialer (just as a test, not the end result I will use this for). Thank you.