# Working SIM shows status of "absent"

**URL:** <https://forums.digi.com/t/working-sim-shows-status-of-absent/22399>\
**Category:** Digi TransPort WR (Series)\
**Tags:** sim, verizon, absent, sw64\
**Created:** [May 11, 2021, 11:59am UTC](https://forums.digi.com/t/working-sim-shows-status-of-absent/22399 "2021-05-11T11:59:13Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MTDuser](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@MTDuser](https://forums.digi.com/u/MTDuser)\
**Post date:** [May 11, 2021, 11:59am UTC](https://forums.digi.com/t/working-sim-shows-status-of-absent/22399/1 "2021-05-11T11:59:13Z")

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Plugged in working Verizon SIM in SIM 1-1 to this registered device (ser #WR64-000339). SIM was pretested in another router and provides Internet access.

In WR64-000339, the SIM status is “absent” as shown below. Are there any configuration settings you can recommend to activate this SIM?

Oper Status-down  
Model Number-Telit LM940  
Firmware Version-24.01.502  
Hardware Version-0.04  
IMEI-354375090082924  
Active SIM-1  
SIM Status-absent  
Signal Strength-Good (-76dBm)  
Signal Quality-Excellent (18dB)  
Registration Status-Searching and not registered

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**Author:** ![jeremym](https://avatars.discourse-cdn.com/v4/letter/j/58f4c7/32.png) [@jeremym](https://forums.digi.com/u/jeremym)\
**Post date:** [May 28, 2021, 5:35pm UTC](https://forums.digi.com/t/working-sim-shows-status-of-absent/22399/2 "2021-05-28T17:35:35Z")

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I suggest “migrating” this device (its Operating System) from xOS to DAL, to see if that helps.

Refer to the following links for more information:

[https://www.digi.com/support/productdetail?pid=5643&amp;type=firmware](https://www.digi.com/support/productdetail?pid=5643&amp;type=firmware)

[https://www.digi.com/support/productdetail?pid=5682&amp;type=firmware](https://www.digi.com/support/productdetail?pid=5682&amp;type=firmware)