# WR11 with O2 provider UK **URL:** \ **Category:** Digi TransPort WR (Series)\ **Tags:** transport, wr11, uk, o2\ **Created:** [July 9, 2018, 1:17pm UTC](https://forums.digi.com/t/wr11-with-o2-provider-uk/19693 "2018-07-09T13:17:23Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![ICOS](https://avatars.discourse-cdn.com/v4/letter/i/96bed5/32.png) [@ICOS](https://forums.digi.com/u/ICOS)\ **Post date:** [July 9, 2018, 1:17pm UTC](https://forums.digi.com/t/wr11-with-o2-provider-uk/19693/1 "2018-07-09T13:17:23Z")
I’m a O2 subscriber in the UK and have been using a WR11 as my cellular gateway. However, since past 2 days, I’ve been struggling to make it connect to O2 network to access internet. Tried to use different O2 APNs, username and password but it wouldn’t connect. Also had it reset to factory default settings, entered APN, user and password and still nothing. I know that my O2 SIM card and account are ok. Using this very same SIM card into a different cellular gateway, from another manufacturer, I can access the internet. APN setting and account used O2 Internet. APN: [mobile.o2.co.uk](http://mobile.o2.co.uk) for pay montly use [wap.o2.co.uk](http://wap.o2.co.uk) Username: o2we Password: password System information Model: TransPort WR11 Part Number: WR11-L700-DE1-XW Serial Number: 692207 FW Version: 6.0.0.6 (Dec 1 2017 10:18:30) Image Number: 0 Boot Version: 7.62u This information may also be helpful in troubleshooting problems with the mobile network. Mobile Connection Registration Status: Registration denied Signal Strength: Excellent (-84 dBm) Signal Quality: Good (-11 dB) Mobile Statistics IP Address: Not Available Primary DNS Address: Not Available Secondary DNS Address: Not Available Data Received: Not Available Data Sent: Not Available Mobile Information Results of Last Module Status Poll at 18 May 2018 11:29:41 Outcome: Got modem status OK SIM status: Ready (PIN checking disabled) Signal strength: -61 dBm Radio technology: LTE Signal quality (LTE): RSSI -61 dBm, RSRP -84 dBm, RSRQ -11 dB, SINR 7.0 dB Radio band: E-UTRA Operating Band 20 Channel: 6175 Manufacturer: QUALCOMM INCORPORATED Model: LE910-EUG IMEI: Intentionally obscured!!! IMSI: Intentionally obscured!!! MDN: Not provisioned ICCID: Intentionally obscured!!! Firmware: 17.00.523 1 [July 14 2014 23:00:00] Hardware version: 20004 GPRS Attachment Status: Not attached GPRS Registration: Registration denied Network: 3 UK, 23420 Preferred system: Auto Event LOG 11:34:21, 18 May 2018,PPP 1 down,LL disconnect 11:34:21, 18 May 2018,Modem disconnected on asy 2,18 11:34:20, 18 May 2018,Modem dialing on asy 2 #:_98_1# 11:34:10, 18 May 2018,PPP 1 down,LL disconnect 11:34:10, 18 May 2018,Modem disconnected on asy 2,18 11:34:09, 18 May 2018,Modem dialing on asy 2 #:_98_1# 11:33:59, 18 May 2018,PPP 1 down,LL disconnect 11:33:59, 18 May 2018,Modem disconnected on asy 2,18 11:33:59, 18 May 2018,Modem dialing on asy 2 #:_98_1# I wonder if there’s any setting missing or O2 changed anything in their network that caused this incompatibility. Thanks ---
**Author:** ![James.Wilson](https://avatars.discourse-cdn.com/v4/letter/j/53a042/32.png) [@James.Wilson](https://forums.digi.com/u/James.Wilson)\ **Post date:** [July 10, 2018, 6:24am UTC](https://forums.digi.com/t/wr11-with-o2-provider-uk/19693/2 "2018-07-10T06:24:27Z")
Hi the Modemstat is showing the module is trying to connect to Three and not O2. i wonder if there is a network issue in your area. from the web gui try to see what networks are available under management- network statis / interfaces /mobine at the bottom of the screen scan for networks and see if you can see O2 also you dont need user name and password for the apn [Mobile.o2.co.uk](http://Mobile.o2.co.uk) regards James ---
**Author:** ![ICOS](https://avatars.discourse-cdn.com/v4/letter/i/96bed5/32.png) [@ICOS](https://forums.digi.com/u/ICOS)\ **Post date:** [July 10, 2018, 8:28am UTC](https://forums.digi.com/t/wr11-with-o2-provider-uk/19693/3 "2018-07-10T08:28:48Z")
Thanks for your reply, James. I’ve noticed that the module was trying to connect to three network and not O2. So I’ve scanned for different network and managed to lock at O2. However the result was the same…could not register to the network. Issue only went away when I hard reset the device.