# XCTU Software White Screen Issue UI Not Displaying Properly

**URL:** <https://forums.digi.com/t/xctu-software-white-screen-issue-ui-not-displaying-properly/34266>\
**Category:** XBee & XBee Gateway\
**Tags:** zigbee\
**Created:** [January 31, 2025, 1:29pm UTC](https://forums.digi.com/t/xctu-software-white-screen-issue-ui-not-displaying-properly/34266 "2025-01-31T13:29:10Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tekidap](https://avatars.discourse-cdn.com/v4/letter/t/c37758/32.png) [@tekidap](https://forums.digi.com/u/tekidap)\
**Post date:** [January 31, 2025, 1:29pm UTC](https://forums.digi.com/t/xctu-software-white-screen-issue-ui-not-displaying-properly/34266/1 "2025-01-31T13:29:10Z")

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Hi everyone,

I recently installed XCTU to configure my Digi XBee module, but when I launch the software, all I get is a [white screen](https://whitescreen.tools/) with no visible UI elements. The application opens, but nothing loads, making it impossible to configure my device.

I have tried reinstalling XCTU, updating Java, running it as an administrator, and even testing on a different computer, but the issue persists. Iam using Windows 10 (64-bit) with the latest XCTU version.

Everything was working fine before, so Iam not sure if this is related to a recent update or a system conflict.

Has anyone else faced this issue? Are there any known fixes, such as resetting the configuration or changing system settings? Any help would be greatly appreciated!

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**Author:** ![mvut](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.digi.com/mvut/32/31_2.png) [@mvut](https://forums.digi.com/u/mvut)\
**Post date:** [January 31, 2025, 1:32pm UTC](https://forums.digi.com/t/xctu-software-white-screen-issue-ui-not-displaying-properly/34266/2 "2025-01-31T13:32:31Z")

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This sounds like it is an issue with a windows update or a change in the OS settings. Could be a display setting.

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**Author:** ![EvelynEmma](https://sea2.discourse-cdn.com/flex016/user_avatar/forums.digi.com/evelynemma/32/9344_2.png) [@EvelynEmma](https://forums.digi.com/u/EvelynEmma)\
**Post date:** [January 29, 2026, 1:30pm UTC](https://forums.digi.com/t/xctu-software-white-screen-issue-ui-not-displaying-properly/34266/3 "2026-01-29T13:30:32Z")

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> [@tekidap](#):
>
> Hi everyone,
> 
> I recently installed XCTU to configure my Digi XBee module, but when I launch the software, all I get is a [white screen](https://whitescreen.tools/) with no visible UI elements. The application opens, but nothing loads, making it impossible to configure my device.
> 
> I have tried reinstalling XCTU, updating Java, running it as an administrator, and even testing on a different computer, but the issue persists. Iam using Windows 10 (64-bit) with the latest XCTU version.
> 
> Everything was working fine before, so Iam not sure if this is related to a recent update or a system conflict.
> 
> Has anyone else faced this issue? Are there any known fixes, such as resetting the configuration or changing system settings? Any help would be greatly appreciated!

This white screen issue in XCTU is usually caused by a Java or graphics rendering problem. Try forcing software rendering (disable GPU acceleration), clearing XCTU’s cache/config folder, or installing an older stable version. Many users fix it by reinstalling Java 8 (64-bit) and restarting the system.