Digi Classicboard 8 ports disabled

We have a Digi Classicboard 9 that appears to have stopped function correctly. it worked this morning but at some point after lunch the com9 stopped being recognized. When I investigated device manager I was able to determine that in the advance tab of the properties it appears that ports 2-8 have been disabled with just port1 being assigned a Com number. I clear the com port and re-enumerated them to 5-12 and they all showed the correct com port again. I clicked OK and checked the advance tab again and the ports 2-8 returned to showing as disabled. We are running Windows 7 pro and the device has the newest driver
Any help would be greatly appreciated.

thank you