Help with creating connectcore account via Quick Setup App

I am getting an Authenication error (see screenshot below) when I try to set up a new account in the Android Digi ConnectCore Quick Setup App v 1.1.0.
I have tried to email support as it suggests in the app at ‘’ but the email has bounced back as undelivered.
Can anyone help with how to overcome this error or how I can contat digi support to get help from them?
Many thanks

I am also facing a TrustFailure error when I try to create an account using the digi ConnectCore app. The error message says:

Create Account Error

Could not create new account: Error: TrustFailure (Authentication failed, see inner exception.)

Development kit: CC-WMP157-KIT

Phone model: Huawei y9 prime 2019

Phone OS version: EMUI 12.0 (Android 10)

Digi app version: 1.1.0

uuu version: Release uuu_1.5.165

yocto kit version: Digi Embedded Yocto 4.0-r5 kit installer

Linux version: 5.15.118

Any help from Digi would be appreciated. Thanks.


We have identified an issue with one of our certificates that was preventing the application to create a new account.

We have fixed it and it should be working now.

Kind regards and sorry for the inconvenience.