Help with creating connectcore account via Quick Setup App

I am getting an Authenication error (see screenshot below) when I try to set up a new account in the Android Digi ConnectCore Quick Setup App v 1.1.0.
I have tried to email support as it suggests in the app at ‘connectcore-gsg@digi.com’ but the email has bounced back as undelivered.
Can anyone help with how to overcome this error or how I can contat digi support to get help from them?
Many thanks

I am also facing a TrustFailure error when I try to create an account using the digi ConnectCore app. The error message says:

Create Account Error

Could not create new account: Error: TrustFailure (Authentication failed, see inner exception.)

Development kit: CC-WMP157-KIT

Phone model: Huawei y9 prime 2019

Phone OS version: EMUI 12.0 (Android 10)

Digi app version: 1.1.0

uuu version: Release uuu_1.5.165

yocto kit version: Digi Embedded Yocto 4.0-r5 kit installer

Linux version: 5.15.118

Any help from Digi would be appreciated. Thanks.

Hello,

We have identified an issue with one of our certificates that was preventing the application to create a new account.

We have fixed it and it should be working now.

Kind regards and sorry for the inconvenience.