Check if it is provisioned with a messaging subscription

When I try connect my device to remotemanager.digi.com I get

CONNECTOR[928]: CCAPI: edp_tcp_receive_process: receive data facility = 0x00c0
CONNECTOR[928]: CCAPI: data point request response hint: ‘Error retrieving subscription. Check if it is provisioned with a messaging subscription.’
CONNECTOR[928]: SYSMON: system_monitor_loop(): ccapi_dp_send_collection() error 11

Some days ago I tried it and it was working.

Regards

Adrian