Not able to read the byte array from Wireless gateway Receiver

While connecting the gateway receiver with a laptop and checking the byte array, I am not able to receive or send any byte array

I am looking for the suggestion which will help to debug this issue

Advice will very grateful

For the notice, I am using

Wireless Temperature Sensor: https://store.ncd.io/product/industrial-iot-wireless-temperature-humidity-sensor/

Wireless Gateway Receiver: https://store.ncd.io/product/wifi-micro-gateway-microsoft-azure-iot/