Port Assist

I am trying to troubleshoot some sending issues with Port Assist. My port assist does not display the current rate or byte count values. I am using a 8port RAS with the following info:
Adapter Detail
Board Type AccelePort RAS 8 Config 1
Serial Number V34222407
Up Time 1d 15h 53m 33s
Line Count 8
Channels per Line 1
Modem Country/Region United States
CPU Usage 5%
Memory Size 4 Mb
Memory Usage 32%
Main Board FPGA Revision 2

Software Versions
FEP Version 80006691_M2
CSC Version 3.291
PUMP Version 5.71D