Random Disconnects on WR11, log in post

Digi TransPort WR (Series)
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1

Hi

I get random disconnects (restarts) from my WR11.
There’s a synology NAS connected to it

Here are the evenlog from last disconnect:

17:08:35, 08 Jan 2017,WEB Login OK by admin lvl 0
16:51:35, 08 Jan 2017,Network technology changed to LTE
16:51:17, 08 Jan 2017,PPP 1 up
16:51:17, 08 Jan 2017,Default Route 0 Available,Activation
16:51:17, 08 Jan 2017,PPP 1 Start
16:51:17, 08 Jan 2017,Modem connected on asy 2
16:51:16, 08 Jan 2017,GPRS Registration On
16:51:16, 08 Jan 2017,GPRS Attachment On
16:51:06, 08 Jan 2017,GPRS Registration Off
16:51:06, 08 Jan 2017,GPRS Attachment Off
16:51:05, 08 Jan 2017,Modem dialing on asy 2 #:981#
16:51:04, 08 Jan 2017,GPRS Attachment On
16:50:57, 08 Jan 2017,PPP 1 down,LL disconnect
16:50:57, 08 Jan 2017,Modem disconnected on asy 2,18
16:50:57, 08 Jan 2017,Modem dialing on asy 2 #:981#
16:50:49, 08 Jan 2017,PPP 1 down,LL disconnect
16:50:49, 08 Jan 2017,Modem disconnected on asy 2,18
16:50:48, 08 Jan 2017,Modem dialing on asy 2 #:981#
16:50:46, 08 Jan 2017,DNS Query Failed on [time.etherios.com]
16:50:43, 08 Jan 2017,DNS Query Failed on [time.etherios.com]
16:50:40, 08 Jan 2017,DNS Query Failed on [time.etherios.com]
16:50:40, 08 Jan 2017,PPP 1 down,LL disconnect
16:50:40, 08 Jan 2017,Modem disconnected on asy 2,18
16:50:39, 08 Jan 2017,Modem dialing on asy 2 #:981#
16:50:33, 08 Jan 2017,GPRS Registration On
16:50:31, 08 Jan 2017,PPP 1 down,LL disconnect
16:50:31, 08 Jan 2017,Modem disconnected on asy 2,18
16:50:31, 08 Jan 2017,Modem dialing on asy 2 #:981#
16:50:30, 08 Jan 2017,GPRS Registration Off
16:50:23, 08 Jan 2017,Default Route 0 Out Of Service,Activation
16:50:23, 08 Jan 2017,PPP 1 down,LL disconnect
16:50:23, 08 Jan 2017,Modem disconnected on asy 2,18
16:50:22, 08 Jan 2017,ASY 4 assigned to usb-2-1 (Android)
16:50:22, 08 Jan 2017,ASY 3 assigned to usb-2-1 (Android)
16:50:22, 08 Jan 2017,QMI interface attached to MODEM:0
16:50:22, 08 Jan 2017,ASY 2 assigned to usb-2-1 (Android)
16:50:22, 08 Jan 2017,USB-2 device 2 connected: Android
16:50:22, 08 Jan 2017,SNTP Client,Retries Exceeded
16:50:20, 08 Jan 2017,GPRS: No response to AT
16:50:08, 08 Jan 2017,Modem dialing on asy 2 #:981#
16:50:04, 08 Jan 2017,IP Act_Rq to PPP 1-0: s_ip[192.168.0.50] d_ip[94.234.166.201] d_port[5566]
16:50:03, 08 Jan 2017,ETH 0 cable connect
16:50:02, 08 Jan 2017,ETH 0 cable disconnect
16:50:01, 08 Jan 2017,ETH 0 cable connect
16:50:00, 08 Jan 2017,USB-2 device 1 connected: EHCI root hub
16:50:00, 08 Jan 2017,USB-1 device 1 connected: EHCI root hub
16:50:00, 08 Jan 2017,Power control profile 0 activated
16:50:00, 08 Jan 2017,PPP 0 down
16:50:00, 08 Jan 2017,Power-up[]
16:50:00, 08 Jan 2017,GPRS using SIM 1

Any ideas why and what to do to fix it ?

Best Regards

// Andreas

2

Have you contacted the mobile provider to get their opinion? It almost looks like they keep disconnecting the unit for some reason.

What does your signal strength and signal quality look like?

About how often does this problem happen, and does it happen around a certain time of the day?

Does the unit ever remain connected for a “long” period of time?