XBee S2C not detected by the XCTU when connected through the XBee expolrer USB dongle. Can anyone help me regarding this

Hi,

I am trying to configure the XBee S2C module using the XCTU via the XBee explorer dongle.
But the XCTU is not discovering the device.

Can anyone help me regarding this?

Thanks in adavance.

did you solve this ? having same problem