AnywhereUSB/5 error with connected hardware

USB Edgeport
1

I successfully installed the AnywhereUSB/5 device. It has the green flashing system status light and 5 solid green lights.

I connected a USB MFP from HP and the following sequence reoccured until I disconnected it:

red light appears
Config utility - concentrator disappears
Concentrator seems to reboot
hp psc2200 series installation attempts
Config utility - concentrator reappears
the concentrator is scanning the ports
concentrator all lights green
restarts process

after a while
disconneceted usb printer device
attempted to repeat process, while initial disconnection
waiting to see if it will reattempt…
…after several minutes, seems to be stable
reconnected printer back to original hub, printer ok and functioning

Copy of event log:
AnywhereUSB [192.168.1.106]

Serial Number: SV645F1FAE
MAC Address: 00-20-BE-7F-1F-AE

Event log range 00000000…0000000A (11 entries)
Record # Data

00000000 ! Watchdog Reset
Firmware v0.0.0 Uptime 0 sec
00000001 Software Reboot (User Request)
Firmware v1.80.7 Uptime 4min 45s
00000002 ! Watchdog Reset
Firmware v0.0.0 Uptime 0 sec
00000003 ! Prefetch Abort Exception
Firmware v1.80.7 Uptime 1min 7s
Registers: FFFFFFEF E59FF018 FFFFFFFF EFFFFFFF
E59FF018 FFFFFFEF 00000000 00000000
0006C68C 00000013 00358399 003592DC
00358399 003592C0 08013470 FFFFFFFE
Stack: 00376B3C 00000000 0006C68C 00000013
00359300 003592E0 0800DD38 08013428
E59FF018 00359324 0034146C 0006C68C
00000013 00359320 00359304 0800D3F4
0800DCF8 0034146C 00000000 00000000
0006A260 00359360 00359324 0800D30C
0800D364 00000004 00000000 00000000
00376B3C 00000000 00000000 00000000
00000004 ! Assertion Failed in “wdmtx.c” Line 1126
“DeviceObject != 0”
Firmware v1.80.7 Uptime 1min 3s
Registers: 08067910 08067908 00000466 FFFFFFFF
E59FF018 00000000 00000000 00000000
00000022 00000466 08067910 08067908
08067910 00359280 0801345C 08015844
Stack: 00376C1C 00000000 0006C68C 00000013
00359300 003592E0 0800DD38 08013428
E59FF018 00359324 0034146C 0006C68C
00000013 00359320 00359304 0800D3F4
0800DCF8 0034146C 00000000 00000000
0006A260 00359360 00359324 0800D30C
0800D364 00000004 00000000 00000000
00376C1C 00000000 00000000 00000000
00000005 ! Assertion Failed in “wdmtx.c” Line 1126
“DeviceObject != 0”
Firmware v1.80.7 Uptime 1min 6s
Registers: 08067910 08067908 00000466 FFFFFFFF
E59FF018 00000000 00000000 00000000
00000022 00000466 08067910 08067908
08067910 00359280 0801345C 08015844
Stack: 00373E6C 00000000 0006C68C 00000013
00359300 003592E0 0800DD38 08013428
E59FF018 00359324 0034146C 0006C68C
00000013 00359320 00359304 0800D3F4
0800DCF8 0034146C 00000000 00000000
0006A260 00359360 00359324 0800D30C
0800D364 00000004 00000000 00000000
00373E6C 00000000 00000000 00000000
00000006 ! Assertion Failed in “wdmtx.c” Line 1126
“DeviceObject != 0”
Firmware v1.80.7 Uptime 1min 10s
Registers: 08067910 08067908 00000466 FFFFFFFF
E59FF018 00000000 00000000 00000000
00000022 00000466 08067910 08067908
08067910 00359280 0801345C 08015844
Stack: 00376B3C 00000000 0006C68C 00000013
00359300 003592E0 0800DD38 08013428
E59FF018 00359324 0034146C 0006C68C
00000013 00359320 00359304 0800D3F4
0800DCF8 0034146C 00000000 00000000
0006A260 00359360 00359324 0800D30C
0800D364 00000004 00000000 00000000
00376B3C 00000000 00000000 00000000
00000007 ! Assertion Failed in “wdmtx.c” Line 1126
“DeviceObject != 0”
Firmware v1.80.7 Uptime 1min 4s
Registers: 08067910 08067908 00000466 FFFFFFFF
E59FF018 00000000 00000000 00000000
00000022 00000466 08067910 08067908
08067910 00359280 0801345C 08015844
Stack: 00373E6C 00000000 0006C68C 00000013
00359300 003592E0 0800DD38 08013428
E59FF018 00359324 0034146C 0006C68C
00000013 00359320 00359304 0800D3F4
0800DCF8 0034146C 00000000 00000000
0006A260 00359360 00359324 0800D30C
0800D364 00000004 00000000 00000000
00373E6C 00000000 00000000 00000000
00000008 ! Watchdog Reset
Firmware v0.0.0 Uptime 0 sec
00000009 ! Watchdog Reset
Firmware v0.0.0 Uptime 0 sec
0000000A ! Assertion Failed in “wdmtx.c” Line 1126
“DeviceObject != 0”
Firmware v1.80.7 Uptime 1min 7s
Registers: 08067910 08067908 00000466 FFFFFFFF
E59FF018 00000000 00000000 00000000
00000022 00000466 08067910 08067908
08067910 00359280 0801345C 08015844
Stack: 00373E6C 00000000 0006C68C 00000013
00359300 003592E0 0800DD38 08013428
E59FF018 00359324 0034146C 0006C68C
00000013 00359320 00359304 0800D3F4
0800DCF8 0034146C 00000000 00000000
0006A260 00359360 00359324 0800D30C
0800D364 00000004 00000000 00000000
00373E6C 00000000 00000000 00000000

2

Hi,

I’m going to be emailing you about this shortly.

Best regards,

Mike Swift

3

I’m now getting this error also. In both versions 1.8 and 1.9, the unit seems to reboot every 47 seconds or so with the error below.

Could I get an assist with this?

This is on a 32-bit Win2k3 R2 guest, on a 64-bit Win2k3 R2 host in VMWare Server.

zookeeper [10.10.1.35]

Serial Number: SV611F1775
MAC Address: 00-20-BE-7F-17-75

Event log range 00000B9B…00000CFD (355 entries)
Record # Data

00000B9B ! Assertion Failed in “wdmtx.c” Line 1126
“DeviceObject != 0”
Firmware v1.90.5 Uptime 46 sec
Registers: 0806792C 08067924 00000466 FFFFFFFF
E59FF018 00000000 00000000 00000000
00000022 00000466 0806792C 08067924
0806792C 0035A4FC 0801345C 08015844
Stack: 0036F1AC 00000000 0006C6AC 00000013
0035A57C 0035A55C 0800DD38 08013428
E59FF018 0035A5A0 003416D0 0006C6AC
00000013 0035A59C 0035A580 0800D3F4
0800DCF8 003416D0 00000000 00000000
0006A280 0035A5DC 0035A5A0 0800D30C
0800D364 00000004 00000000 00000000
0036F1AC 00000000 00000000 00000000
00000B9C ! Assertion Failed in “wdmtx.c” Line 1126
“DeviceObject != 0”
Firmware v1.90.5 Uptime 46 sec
Registers: 0806792C 08067924 00000466 FFFFFFFF
E59FF018 00000000 00000000 00000000
00000022 00000466 0806792C 08067924
0806792C 0035A4FC 0801345C 08015844
Stack: 0036F1AC 00000000 0006C6AC 00000013
0035A57C 0035A55C 0800DD38 08013428
E59FF018 0035A5A0 003416D0 0006C6AC
00000013 0035A59C 0035A580 0800D3F4
0800DCF8 003416D0 00000000 00000000
0006A280 0035A5DC 0035A5A0 0800D30C
0800D364 00000004 00000000 00000000
0036F1AC 00000000 00000000 00000000

4

What kind of USB device(s) are you using,
yattering?

5

I’ve got a Canon Pixma mp830 and an i-mate Jam connected. According to the Check Utility, which I was able to run between random reboots, both are compatible devices.

6

For the record, I’ve experienced this error on two different guest OSes, one XPProSP2 and the current Win2k3 R2.

7

  1. Besides the errors you’re seeing in the event log, what other kinds of issues are occurring? For example, the original poster stated that the AnywhereUSB was rebooting.

  2. What is the behavior of the front panel LEDs?

  3. Are you able to install either device?

  4. Are you able to interact with either device?

  5. Have you determined which of these two devices is causing the problem? To do this, power off the AnywhereUSB and attached devices, leave only one device attached, then power up that one device and then the AnywhereUSB. Make notes of your observations (#1-4 above), then “rinse and repeat” for the other device.