ConnectPort TS - RTS/CTS pins inactive?

I have configured the serial settings for an RS232 device on a ConnectPort, but it doesn’t talk when I netcat to the connectport. I looked at /admin/sysinfo/serial_stats.html? and see that only the CTS signal is high. I think this signal is set by the ConnectPort, not the device. Is the problem just that the two are not connecting, electrically?

Flow Control is also CTS, but I need RTS/CTS. I set it to “Hardware” in the GUI and the mode is serial bridging - is there a different method I need to use?

This would likely involve more in depth troubleshooting. Please open support case by sending an email to
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