Connetion Problems Digitransport WR44 and Device Cloud

I have a Digi transport WR44 and I try to connect to Device Cloud , the connection never happens, I follow the video tutorial and register the MAC address the Device Cloud find the equipment its ok , at the digitransport wr44, I actívate The remote Managemente and I Enable Remote Management and Configuration using Device Cloud and put Server Address: , reboot , but I can´t the connect device please your help

Best Regards

Run the command “cloud 0 ?” then “cloudstat”

What is the output?