dbps not factory default. Has long password from label. Can't change?

Hey Guys,
I have a connectport 16 that does not have the dbps default password. It has 12 character password from the label that I would like to change but have not had any luck.
I set up “root” in users with the new password but still no luck.
Any suggestions?

1 Like

Please reset CPTS to the factory, login as ‘root’ or ‘admin’ as user and login using the password printed on a label.
You can change settings once you are connected

Mike S.

Digi Tech Support