Digi Connect ME component support

Serial Servers & Infrastructure Mangement ConnectPort TS/LTS
1

Hi there, I need support regarding the Digi Connect ME (Part No.: DC-ME-01T-S and DC-ME-01T-C) product - I understand it is obsolete :slight_smile:
I have a few Digi Connect ME devices which I need to upgrade its firmware and some devices needs I need to complete a factory reset however, could you support with the following:

  1. Could you provide the latest available firmware? I normally deal with (.bin) file
  2. Could you provide instructions/docs. to complete a firmware upgrade over LAN? At the moment, I have instruction to deploy a Telnet session and then use FTP protocol which I am in doubt as my instructions (developed by a colleague whom left my team) stating I have to wait up to 45min. but the file itself is around 1Kb so I am puzzle why the 45min. timer
  3. Regarding factory reset, could you provide instructions to complete a factory reset? Some of firmware upgrade got corrupted and now I can’t ‘talk/discover’ the device.

I look forward to hearing back from you!

Best regards,

Trevor

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Hello Trevor,

Regarding DC-ME-01T-S (the plug & play variant), its firmware may be downloaded here:

https://hub.digi.com/support/products/system-on-modules/digi-connect-me-plug-and-play

The easiest way to update the firmware is from the device’s webUI (using a browser). Go to Administration > Update Firmware and then browse to the firmware file (which should have a .bin file extension).

It looks like there are different variants of the firmware (e.g. depending on how many MB of RAM your particular device has). If you aren’t sure which firmware to download, provide its current firmware version, boot version, and POST version (from Administration >System Information > General) and based off of that, we should be able to tell you which specific file to download.

Regarding DC-ME-01T-C, that’s an embedded device that I hope someone else can help you with (it’s not something I’m familiar with).

Here’s documentation regarding your factory reset question:

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Hi jmcbane,

Thanks for the support and please accept my apologies for the delay getting to you whilst I was travelling for work.

I have an update regarding its make/model/part number! It is the DC-ME-01T-PC
P/N: 50000878-03 and 50000878-27.

Could you please help me with the following:

  1. Please forward available documentation/datasheet for these products (ideally as .pdf).
  2. Could you kindly send me the latest firmware version for these products?
  3. Would it be possible to forward a version control information so that I can review the changes done to the firmware to ensure it won’t clash with the current setup?1. Please forward steps to complete factory reset. I have few devices where I have no LAN communication to it.
  4. Is there a software utility to help with this factory reset? I would appreciate all the information and tools available.1. Question, is the 50000878-03 part number not PoE? I have no information about this product but I found the 50000878-27 works on PoE where the 50000878-03 doesn’t.
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I’m hoping someone from the Digi Embedded team can help with this.

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