Digi Remote Manager - Health Definitions for XBee3 Global Low Power


In Digi remote manager, I notice the health status don’t display correctly in the devices list for only the GM1/Low Power variants of the new XBee3. I do have them set up to report health metrics and the values do appear in the metrics tab for the devices. I looked up the health definitions and there is nothing set for this variant. Is there a way for me to update that? The GM2 variant definitions are all good to go.

Bonus question: Is there way to increase the login timeout for Remote Manager? It seems to be a little bit on the short end for me.

Bonus question 2: Is there a desktop or mobile application for DRM? Or is it only the web portal? I am just wondering if there is something else I should be using. Web portal is great though. I wish other providers would take some notes from Digi.

Thank you,


For question 1, I would suggest submitting a ticket by sending an email to tech.support@digi.com or logging into my.digi.com and submitting a ticket. Also make sure you are using the most current version of the firmware for the device.

I am not aware of a way to adjust the timeout values on Digi Remote manager.

Digi does not offer a desktop or mobile version of the Digi remote manager service.