Edgeport/1 and WinXP SP3

USB Edgeport
1

Our Edgeport/1 (pn(1p)50000832-01 D) sn(s) I73043955) was working well with WinXP SP2. During SP3 upgrade, the installer noted that it couldn’t find the drivers for the device; then continued on. After the upgrade and reboot, we plugged the Edgeport back in, waited for the driver install prompt, however it was searching for a file that was not available on the install CD.

We have checked the website for driver updates, but all available on the site give the same result.

Thanks.
mike

2

“however it was searching for a file that was not available on the install CD”

It sounds like the above statement sums up the issue-at-hand. Please give me more details of this error message. For example, type the exact wording here or send me a screen capture of that error.

3

Thanks for the reply. Tech support was able to figure it out. I had to use the configure tool to uninstall; then allow windows to find it again. Then point windows to the driver location.

Thanks for your help.