I have been experiencing problems with endpoints when routers go away. I think I just don’t fully understand how the self healing of ZB works. The only way currently that I get the endpoints back is by power cycling them. Here are the configuration file for one of the offending endpoints as well as a router and the coordinator. Anything here that would improve or fix the ability to rejoin?
How many attempts are you trying to send data before you are considering the re-joining a failure? The standard says that the end device must try 3 times before it goes in to a re-join and then a full join.
How many End device children do your other nodes currently have that are in range? If you are at the maximum, then the end device will not re-join the network.
two of the routers are less than 20 feet away including the one that failed.
my outage consisted of one failed router and two failed endpoints. first try was to bring back the router it came up and my coordinator could see it. the endpoints only came back when they were power cycled.
Actually two of my endpoints are “cyclic pin wake” and that has not caused them to get re-connected. Even if that had worked, it is not “self healing” this system is remote and I cannot drive 100 miles to press a button.
Ok, here are my numbers. My understanding was that the sleep setting on routers and the coordinator needed to be equal to or greater than any endpoint. Do you think that they should be equal?
Please note that you are asking for help via a Support form that is user helping user. It is not the rout you go if you want Digi helping your resolve the issue. Next, there is not much users can do to help you or anyone help you if you do not have access to the system to address issue. Troubleshooting a network remotely is very difficult at best.
Now, what I would suggest is setting up a small network within your office where all of the nodes are at defaults minus the same sleep values and see if that works for you.