How do I resolve "Unregistered Client ID" for my AnywhereUSB 2.0 Plus?

USB Devices AnywhereUSB Plus
1

A friend gave me his AnywhereUSB 2.0 Plus, part number AW02-G300, serial number AW02-003679. I’ve connected it to one of the ports on my Unifi switch and have powered it up. I attached an external USB drive to the DIGI device.

My laptop connects to my home network via Wi-Fi. I installed the AnywhereUSB Manager software, version 3.1.33.1, on the laptop. Using the AnywhereUSB Manager app on my PC I can see that I’m in Service Mode. I’ve gone to Setup and made the Client ID match my PC’s name: DESKTOP-5VDSOLS.

I logged into the Digi UI software and went to System, Configuration, Device Configuration, expanded System, and set the Hostname to my PC’s ID (above).

I’ve been thru Digi’s troubleshooting AnywhereUSB® Plus User Guide.
I’ve made sure that port 18574 is open on my network.
The IP address for the device is 192.168.1.240. I can ping this successfully.
No matter if the Anywhere device is connected directly to my PC or to my switch, these are the results.

Attempting to connect
Unable to connect
Unregistered Client ID

2

Hello and good afternoon,

Do any of these troubleshooting tips help?

https://www.digi.com/resources/documentation/digidocs/90002383/default.htm#device/anywhereusbplus/content/troubleshooting/ts_red_x.htm?TocPath=Troubleshooting%257C_____9

3

you should undo this, because you don’t want to give the USB hub the same hostname like your PC.
Instead you add the clientID (you selected DESKTOP-5VDSOLS) into the web interface of the USB hub in Configuration > AnywhereUSB Configuration. Then you create a USB port group e.g. with both USB ports and you assign the port group to the client ID in order to give this client access to these USB ports.
Then you should be able to connect.

4

Thank you, Thomas. Your recommendation fixed my problem. I’m connecting now and the remote USB drive is available.

Thanks again!
-Don

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