How to setup a DIGI ONE IA to fieldbus using PACTware?

How to setup a DIGI ONE IA to fieldbus using PACTware? I am using ethernet to ethernet connections (PC to DIGIONE IA). I can ping the DIGI successfully. PACTware will rcongize the DIGI ONE but will not connect to the port to communicate to my diagnostic modules. I am running Windows 7. Please HELP!

I would contact Digi tech support and give them your digione IA configuration file.