I lose connection with my Connectport X4

Digi Remote Manager
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#1

Hi,

I have a ConnectPort X4 added to Digi Device Cloud and it appears as unknown. I turned it off and I have started again. Then it appears in Digi Device Cloud with all its data, but two days later reappears as unknown.
I have several ZigBee nodes send frames through the ConnectPort X4 and they have not stopped working all the time, so I think it is no problem 3G coverage.

What could be the problem?

Greetings and thank you.

#2

DNS is the main issue we see. That or it is pointing to the wrong location. We have changed domain names recently so make sure it is pointing at my.devicecloud.com