Connectport X2 disconnected after reset factory defaults

[pagarwal]

Few days back, from iDigi platform, I reset my Connectport X2 installed on a remote site to its factory defaults and the device is showing “disconnected” status ever since. I asked an on-site person to reset the power and also unplug/plug-in the ethernet cable. But, nothing helps. I checked the routing table of the router to which X2 is connected and it doesn’t show up there too.

What are my options to bring the device back on? I would really appreciate any help.

Thanks!
Prakhar

[kavya]

Hi,

Are you able to see the device in Digi device discivery tool?
Are you able to telnet to the device? If yes, set the DNS settings I.E., issue the command #set network, and reboot the device.

Still if you are seeing the same issue, contact Digi Technical Support .