my connectport TS 16 is only showing 1 serial port. How do I enable the other 15 ports?

Serial Servers & Infrastructure Mangement ConnectPort TS/LTS
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using windows 7

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Sounds like during the RealPort installation, you did not change the number of ports to 16. Remove the device under Multi port serial adapters and comport under Comports section. Reboot the computer and reinstall RealPort and select 16 for the number of comports