realport does not connect

Please open a case with Digi Support. You can do this by sending an email with details to
The problem description in detail, product, serial number, and firmware revision would all be helpful to include.

Digi Technical Support Engineer

Thanks for your response.

Before creating a support case I have to ask my customer for the technical details.

Things I already know:

  • Digi RealPort Driver Version Version 4.8.488.0, PN 40002549 Rev. H.

  • OS migrated from Windows Server 2008 R2 to Windows Server 2016

I will come back as soon as I have collected all the details.

Best regards,
Gerhard Stegemann