Unable to get a WR11 to connect to Verizon LTE

Digi TransPort WR (Series)
,
1

The sim card has an unrestricted static ip address assigned to it by Verizon, however, the device never receives an ip address after booting up. I’m trying to figure out if the issue is on Verizon’s end or with the device. Here are some logs, let me know if there is any additional data i can post to help troubleshoot:

11:10:42, 23 Aug 2017,GPRS: No response to AT
11:10:27, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:10:17, 23 Aug 2017,PPP 1 down,LL disconnect
11:10:17, 23 Aug 2017,Modem disconnected on asy 2,1
11:10:00, 23 Aug 2017,GPRS: No response to AT
11:09:45, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:09:35, 23 Aug 2017,PPP 1 down,LL disconnect
11:09:35, 23 Aug 2017,Modem disconnected on asy 2,1
11:09:18, 23 Aug 2017,GPRS: No response to AT
11:09:02, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:08:52, 23 Aug 2017,PPP 1 down,LL disconnect
11:08:52, 23 Aug 2017,Modem disconnected on asy 2,1
11:08:49, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:46, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:37, 23 Aug 2017,GPRS: No response to AT
11:08:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:25, 23 Aug 2017,SNTP Client,Retries Exceeded
11:08:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:14, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:08:06, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:57, 23 Aug 2017,WEB Login OK by admin lvl 0
11:07:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:44, 23 Aug 2017,GPRS link failed -> power cycling m,Link Retries
11:07:44, 23 Aug 2017,PPP 1 down,LL disconnect
11:07:44, 23 Aug 2017,Modem disconnected on asy 2,26
11:07:42, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:07:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:32, 23 Aug 2017,PPP 1 down,LL disconnect
11:07:32, 23 Aug 2017,Modem disconnected on asy 2,26
11:07:28, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:07:26, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:23, 23 Aug 2017,ETH 0 cable connect
11:07:18, 23 Aug 2017,PPP 1 down,LL disconnect
11:07:18, 23 Aug 2017,Modem disconnected on asy 2,26
11:07:16, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:07:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:06, 23 Aug 2017,PPP 1 down,LL disconnect
11:07:06, 23 Aug 2017,Modem disconnected on asy 2,26
11:07:03, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:06:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:53, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:53, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:51, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:06:46, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:41, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:41, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:40, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:06:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:30, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:30, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:29, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:06:19, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:19, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:18, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:06:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:08, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:08, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:07, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:06:06, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:57, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:57, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:55, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:05:45, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:45, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:43, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:05:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:33, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:33, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:32, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:05:26, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:22, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:22, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:20, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:05:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:10, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:10, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:09, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:04:59, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:59, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:58, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:04:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:48, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:48, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:47, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:04:46, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:37, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:37, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:35, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:04:25, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:25, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:22, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:04:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:12, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:12, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:09, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:04:06, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:03:59, 23 Aug 2017,PPP 1 down,LL disconnect
11:03:59, 23 Aug 2017,Modem disconnected on asy 2,26
11:03:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:03:54, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:03:51, 23 Aug 2017,GPRS Attachment On
11:03:44, 23 Aug 2017,Default Route 0 Out Of Service,Activation
11:03:44, 23 Aug 2017,PPP 1 down,LL disconnect
11:03:44, 23 Aug 2017,Modem disconnected on asy 2,18
11:03:42, 23 Aug 2017,GPRS: No response to AT
11:03:42, 23 Aug 2017,QMI interface attached to MODEM:0
11:03:40, 23 Aug 2017,ASY 4 assigned to usb-2-1 (Android)
11:03:40, 23 Aug 2017,ASY 3 assigned to usb-2-1 (Android)
11:03:40, 23 Aug 2017,ASY 2 assigned to usb-2-1 (Android)
11:03:40, 23 Aug 2017,USB-2 device 2 connected: Android
11:03:26, 23 Aug 2017,DNS Query on [time.devicecloud.com]
11:03:26, 23 Aug 2017,IP Act_Rq to PPP 1-0: s_ip[0.0.0.0] d_ip[0.0.0.0] d_port[53]
11:03:24, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:03:16, 23 Aug 2017,USB-2 device 1 connected: EHCI root hub
11:03:16, 23 Aug 2017,USB-1 device 1 connected: EHCI root hub
11:03:16, 23 Aug 2017,Power control profile 0 activated
11:03:16, 23 Aug 2017,NV Reset[0x44494749,0x5d77d175,0x0],Signature
11:03:16, 23 Aug 2017,Power-up[]
11:03:16, 23 Aug 2017,GPRS using SIM 1
11:03:16, 23 Aug 2017,Time set/changed OK
00:00:08, 01 Jan 1970,Entropy init OK (6.7)
00:00:07, 01 Jan 1970,Eventlog Counters Reset

2

Hi

have you set the APN for the router sometime this helps

could be this

APN: you can use either internet or vzwinternet

also if you can run this command

modemstat ? this will show the state if its connected

are both antennas connceted

regards

James

3

I’ve tried using both internet and vzwinternet for the APN with no success. I ran the modemstat ? command using the CLI which produced the following results:

ss640589>modemstat ?
Outcome: Powered off
Time: 23 Aug 2017 11:25:36
SIM status: Ready (PIN checking disabled)
Signal strength: -52 dBm
Radio technology: LTE
Signal quality (LTE): RSSI -52 dBm, RSRP -83 dBm, RSRQ -10 dB, SINR 3.4 dB
Radio band: E-UTRA Operating Band 4
Channel: 2050
Manufacturer: QUALCOMM INCORPORATED
Model: LE910-SVG
IMEI: 353238062013601
ESN: 80100CA8
IMSI: 311480344196282
MDN: 5044399361
ICCID: 89148000003359187056
Firmware: 17.00.573 1 [April 07 2014 23:00:00]
Hardware version: 30000
Attachment status: Attached
Registration State: 1 (registered) tac:7E42 ci:01EF060C
Network: Verizon, 311480
Preferred system: Auto
Temperature: 28C
OK

Any further suggestions?