The sim card has an unrestricted static ip address assigned to it by Verizon, however, the device never receives an ip address after booting up. I’m trying to figure out if the issue is on Verizon’s end or with the device. Here are some logs, let me know if there is any additional data i can post to help troubleshoot:
11:10:42, 23 Aug 2017,GPRS: No response to AT
11:10:27, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:10:17, 23 Aug 2017,PPP 1 down,LL disconnect
11:10:17, 23 Aug 2017,Modem disconnected on asy 2,1
11:10:00, 23 Aug 2017,GPRS: No response to AT
11:09:45, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:09:35, 23 Aug 2017,PPP 1 down,LL disconnect
11:09:35, 23 Aug 2017,Modem disconnected on asy 2,1
11:09:18, 23 Aug 2017,GPRS: No response to AT
11:09:02, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:08:52, 23 Aug 2017,PPP 1 down,LL disconnect
11:08:52, 23 Aug 2017,Modem disconnected on asy 2,1
11:08:49, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:46, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:37, 23 Aug 2017,GPRS: No response to AT
11:08:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:25, 23 Aug 2017,SNTP Client,Retries Exceeded
11:08:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:14, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:08:06, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:57, 23 Aug 2017,WEB Login OK by admin lvl 0
11:07:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:44, 23 Aug 2017,GPRS link failed -> power cycling m,Link Retries
11:07:44, 23 Aug 2017,PPP 1 down,LL disconnect
11:07:44, 23 Aug 2017,Modem disconnected on asy 2,26
11:07:42, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:07:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:32, 23 Aug 2017,PPP 1 down,LL disconnect
11:07:32, 23 Aug 2017,Modem disconnected on asy 2,26
11:07:28, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:07:26, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:23, 23 Aug 2017,ETH 0 cable connect
11:07:18, 23 Aug 2017,PPP 1 down,LL disconnect
11:07:18, 23 Aug 2017,Modem disconnected on asy 2,26
11:07:16, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:07:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:06, 23 Aug 2017,PPP 1 down,LL disconnect
11:07:06, 23 Aug 2017,Modem disconnected on asy 2,26
11:07:03, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:06:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:53, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:53, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:51, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:06:46, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:41, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:41, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:40, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:06:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:30, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:30, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:29, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:06:19, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:19, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:18, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:06:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:08, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:08, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:07, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:06:06, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:57, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:57, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:55, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:05:45, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:45, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:43, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:05:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:33, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:33, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:32, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:05:26, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:22, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:22, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:20, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:05:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:10, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:10, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:09, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:04:59, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:59, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:58, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:04:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:48, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:48, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:47, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:04:46, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:37, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:37, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:35, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:04:25, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:25, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:22, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:04:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:12, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:12, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:09, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:04:06, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:03:59, 23 Aug 2017,PPP 1 down,LL disconnect
11:03:59, 23 Aug 2017,Modem disconnected on asy 2,26
11:03:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:03:54, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:03:51, 23 Aug 2017,GPRS Attachment On
11:03:44, 23 Aug 2017,Default Route 0 Out Of Service,Activation
11:03:44, 23 Aug 2017,PPP 1 down,LL disconnect
11:03:44, 23 Aug 2017,Modem disconnected on asy 2,18
11:03:42, 23 Aug 2017,GPRS: No response to AT
11:03:42, 23 Aug 2017,QMI interface attached to MODEM:0
11:03:40, 23 Aug 2017,ASY 4 assigned to usb-2-1 (Android)
11:03:40, 23 Aug 2017,ASY 3 assigned to usb-2-1 (Android)
11:03:40, 23 Aug 2017,ASY 2 assigned to usb-2-1 (Android)
11:03:40, 23 Aug 2017,USB-2 device 2 connected: Android
11:03:26, 23 Aug 2017,DNS Query on [time.devicecloud.com]
11:03:26, 23 Aug 2017,IP Act_Rq to PPP 1-0: s_ip[0.0.0.0] d_ip[0.0.0.0] d_port[53]
11:03:24, 23 Aug 2017,Modem dialing on asy 2 #:983#
11:03:16, 23 Aug 2017,USB-2 device 1 connected: EHCI root hub
11:03:16, 23 Aug 2017,USB-1 device 1 connected: EHCI root hub
11:03:16, 23 Aug 2017,Power control profile 0 activated
11:03:16, 23 Aug 2017,NV Reset[0x44494749,0x5d77d175,0x0],Signature
11:03:16, 23 Aug 2017,Power-up[]
11:03:16, 23 Aug 2017,GPRS using SIM 1
11:03:16, 23 Aug 2017,Time set/changed OK
00:00:08, 01 Jan 1970,Entropy init OK (6.7)
00:00:07, 01 Jan 1970,Eventlog Counters Reset