WR11 will not connect to Verizon

Digi TransPort WR (Series)
1

Device: TransPort WR11 XT (LTE VZW)
Firmware: 8.5.0.1 (upgraded from an earlier version after I originally couldn’t get it to connect).

I have a sim card that has a static, unrestricted ip address assigned to it by Verizon. The WR11 detects the sim card, however never gets the ip address from the Verizon network. I’m trying to figure out if the issue is with the WR11 (my config maybe?) or with Verizon. Here’s a snippet of the logs:

00:25:53, 01 Jan 1970,PPP 1 down,LL disconnect
00:25:53, 01 Jan 1970,Modem disconnected on asy 2,26
00:25:52, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:25:44, 01 Jan 1970,PPP 1 down,LL disconnect
00:25:44, 01 Jan 1970,Modem disconnected on asy 2,26
00:25:43, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:25:35, 01 Jan 1970,PPP 1 down,LL disconnect
00:25:35, 01 Jan 1970,Modem disconnected on asy 2,26
00:25:33, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:25:25, 01 Jan 1970,PPP 1 down,LL disconnect
00:25:25, 01 Jan 1970,Modem disconnected on asy 2,26
00:25:23, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:25:15, 01 Jan 1970,PPP 1 down,LL disconnect
00:25:15, 01 Jan 1970,Modem disconnected on asy 2,26
00:25:13, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:25:05, 01 Jan 1970,PPP 1 down,LL disconnect
00:25:05, 01 Jan 1970,Modem disconnected on asy 2,26
00:25:03, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:24:55, 01 Jan 1970,PPP 1 down,LL disconnect
00:24:55, 01 Jan 1970,Modem disconnected on asy 2,26
00:24:53, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:24:45, 01 Jan 1970,PPP 1 down,LL disconnect
00:24:45, 01 Jan 1970,Modem disconnected on asy 2,26
00:24:43, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:24:35, 01 Jan 1970,PPP 1 down,LL disconnect
00:24:35, 01 Jan 1970,Modem disconnected on asy 2,26
00:24:33, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:24:25, 01 Jan 1970,PPP 1 down,LL disconnect
00:24:25, 01 Jan 1970,Modem disconnected on asy 2,26
00:24:23, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:24:15, 01 Jan 1970,PPP 1 down,LL disconnect
00:24:15, 01 Jan 1970,Modem disconnected on asy 2,18
00:24:15, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:24:08, 01 Jan 1970,ASY 4 assigned to usb-2-1 (Android)
00:24:08, 01 Jan 1970,ASY 3 assigned to usb-2-1 (Android)
00:24:08, 01 Jan 1970,QMI interface attached to MODEM:0
00:24:08, 01 Jan 1970,ASY 2 assigned to usb-2-1 (Android)
00:24:08, 01 Jan 1970,USB-2 device 2 connected: Android
00:24:07, 01 Jan 1970,PPP 1 down,LL disconnect
00:24:07, 01 Jan 1970,Modem disconnected on asy 2,12
00:24:07, 01 Jan 1970,QMI interface detached
00:24:06, 01 Jan 1970,DTR Down ASY 4
00:24:06, 01 Jan 1970,DTR Down ASY 3
00:24:06, 01 Jan 1970,DTR Down ASY 2
00:24:06, 01 Jan 1970,ASY 4 unassigned
00:24:06, 01 Jan 1970,ASY 3 unassigned
00:24:06, 01 Jan 1970,ASY 2 unassigned
00:24:06, 01 Jan 1970,USB-2 device 2 disconnected: Has devices attached
00:24:00, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:23:40, 01 Jan 1970,PPP 1 down,LL disconnect
00:23:40, 01 Jan 1970,GPRS link failed -> power cycle,Link Retries
00:23:40, 01 Jan 1970,Modem disconnected on asy 2,26
00:23:38, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:23:30, 01 Jan 1970,PPP 1 down,LL disconnect
00:23:30, 01 Jan 1970,Modem disconnected on asy 2,26
00:23:28, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:23:20, 01 Jan 1970,PPP 1 down,LL disconnect
00:23:20, 01 Jan 1970,Modem disconnected on asy 2,26
00:23:18, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:23:10, 01 Jan 1970,PPP 1 down,LL disconnect
00:23:10, 01 Jan 1970,Modem disconnected on asy 2,26
00:23:08, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:23:00, 01 Jan 1970,PPP 1 down,LL disconnect
00:23:00, 01 Jan 1970,Modem disconnected on asy 2,26
00:22:58, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:22:50, 01 Jan 1970,PPP 1 down,LL disconnect
00:22:50, 01 Jan 1970,Modem disconnected on asy 2,26
00:22:48, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:22:40, 01 Jan 1970,PPP 1 down,LL disconnect
00:22:40, 01 Jan 1970,Modem disconnected on asy 2,26
00:22:37, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:22:29, 01 Jan 1970,PPP 1 down,LL disconnect
00:22:29, 01 Jan 1970,Modem disconnected on asy 2,26
00:22:27, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:22:19, 01 Jan 1970,PPP 1 down,LL disconnect
00:22:19, 01 Jan 1970,Modem disconnected on asy 2,26
00:22:17, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:22:09, 01 Jan 1970,PPP 1 down,LL disconnect
00:22:09, 01 Jan 1970,Modem disconnected on asy 2,26
00:22:07, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:21:59, 01 Jan 1970,PPP 1 down,LL disconnect
00:21:59, 01 Jan 1970,Modem disconnected on asy 2,26
00:21:57, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:21:49, 01 Jan 1970,PPP 1 down,LL disconnect
00:21:49, 01 Jan 1970,Modem disconnected on asy 2,26
00:21:47, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:21:39, 01 Jan 1970,PPP 1 down,LL disconnect
00:21:39, 01 Jan 1970,Modem disconnected on asy 2,26
00:21:37, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:21:29, 01 Jan 1970,PPP 1 down,LL disconnect
00:21:29, 01 Jan 1970,Modem disconnected on asy 2,26
00:21:27, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:21:19, 01 Jan 1970,PPP 1 down,LL disconnect
00:21:19, 01 Jan 1970,Modem disconnected on asy 2,26
00:21:17, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:21:09, 01 Jan 1970,PPP 1 down,LL disconnect
00:21:09, 01 Jan 1970,Modem disconnected on asy 2,26
00:21:08, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:21:00, 01 Jan 1970,PPP 1 down,LL disconnect
00:21:00, 01 Jan 1970,Modem disconnected on asy 2,26
00:20:57, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:20:49, 01 Jan 1970,PPP 1 down,LL disconnect
00:20:49, 01 Jan 1970,Modem disconnected on asy 2,26
00:20:47, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:20:39, 01 Jan 1970,PPP 1 down,LL disconnect
00:20:39, 01 Jan 1970,Modem disconnected on asy 2,26
00:20:38, 01 Jan 1970,DNS Query Failed on [time.etherios.com]
00:20:38, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:20:35, 01 Jan 1970,DNS Query Failed on [time.etherios.com]
00:20:32, 01 Jan 1970,DNS Query Failed on [time.etherios.com]
00:20:30, 01 Jan 1970,PPP 1 down,LL disconnect
00:20:30, 01 Jan 1970,Modem disconnected on asy 2,26
00:20:26, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:20:24, 01 Jan 1970,GPRS Attachment On
00:20:18, 01 Jan 1970,Default Route 0 Out Of Service,Activation
00:20:18, 01 Jan 1970,PPP 1 down,LL disconnect
00:20:18, 01 Jan 1970,Modem disconnected on asy 2,18
00:20:15, 01 Jan 1970,ASY 4 assigned to usb-2-1 (Android)
00:20:15, 01 Jan 1970,ASY 3 assigned to usb-2-1 (Android)
00:20:15, 01 Jan 1970,QMI interface attached to MODEM:0
00:20:15, 01 Jan 1970,ASY 2 assigned to usb-2-1 (Android)
00:20:15, 01 Jan 1970,USB-2 device 2 connected: Android
00:20:13, 01 Jan 1970,SNTP Client,Retries Exceeded
00:20:12, 01 Jan 1970,GPRS: No response to AT
00:20:04, 01 Jan 1970,WEB Login OK by admin lvl 0
00:20:01, 01 Jan 1970,DNS Query on [time.etherios.com]
00:20:01, 01 Jan 1970,IP Act_Rq to PPP 1-0: s_ip[0.0.0.0] d_ip[0.0.0.0] d_port[53]
00:19:59, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:19:55, 01 Jan 1970,ETH 0 cable connect
00:19:54, 01 Jan 1970,ETH 0 cable disconnect
00:19:53, 01 Jan 1970,ETH 0 cable connect
00:19:52, 01 Jan 1970,USB-2 device 1 connected: EHCI root hub
00:19:52, 01 Jan 1970,USB-1 device 1 connected: EHCI root hub
00:19:52, 01 Jan 1970,Power control profile 0 activated
00:19:52, 01 Jan 1970,PPP 0 down
00:19:51, 01 Jan 1970,Power-up[],Reboot command via web
00:19:51, 01 Jan 1970,GPRS using SIM 1
00:19:51, 01 Jan 1970,Eventlog Counters Reset
00:19:41, 01 Jan 1970,Reboot
00:19:34, 01 Jan 1970,Modem dialing on asy 2 #:981#
00:19:19, 01 Jan 1970,Clear Event Log

2

I have a friend who said that he has issues with more than 2 devices are connected. The device may say it can handle 128 but it cannot provide reliable service to more than 2

3

Hello,

Can you send your “modemstat ?” and “ati 5” ?
Did you load a configuration or is it the factory default one?