Watchport/P not auto starting

Hi all , hopefully there is a really simple answer to this and I am being dumb!!..
When I start the PC which has the proximity sensor attached I have to physically unplug and replug the USB lead to start the device reading. how can I get around this?
I have the two boxes ticked in watchport manager.
any help ???


I see you entered a support case in our database.

I’ll be emailing you shortly.

Mike Swift