WR 31 is takes a few hours to connect

Digi TransPort WR (Series)
,
1

I have a Digi WR31 configured for an LTE network. It can take up to 12 hours for a successful network connection. When the modem connects, the signal strength and signal quality is excellent. Below is a log of the latest connection.

00:36:29, 21 May 2021,Default Route 0 Available,Activation
00:36:29, 21 May 2021,PPP 1 up
00:36:29, 21 May 2021,PPP 1 Start
00:36:29, 21 May 2021,Modem connected on asy 2
00:36:29, 21 May 2021,GPRS: Context activation successful
00:36:28, 21 May 2021,GPRS: Activating context 3
00:36:27, 21 May 2021,Modem dialing on asy 2 #:981#
00:36:17, 21 May 2021,PPP 1 down,LL disconnect
00:36:17, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:36:17, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:36:17, 21 May 2021,GPRS: Activating context 3
00:36:15, 21 May 2021,Modem dialing on asy 2 #:981#
00:36:05, 21 May 2021,PPP 1 down,LL disconnect
00:36:05, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:36:05, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:36:05, 21 May 2021,GPRS: Activating context 3
00:36:04, 21 May 2021,Modem dialing on asy 2 #:981#
00:35:54, 21 May 2021,PPP 1 down,LL disconnect
00:35:54, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:35:54, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:35:54, 21 May 2021,GPRS: Activating context 3
00:35:53, 21 May 2021,Modem dialing on asy 2 #:981#
00:35:43, 21 May 2021,PPP 1 down,LL disconnect
00:35:43, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:35:43, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:35:43, 21 May 2021,GPRS: Activating context 3
00:35:41, 21 May 2021,Modem dialing on asy 2 #:981#
00:35:31, 21 May 2021,PPP 1 down,LL disconnect
00:35:31, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:35:31, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:35:31, 21 May 2021,GPRS: Activating context 3
00:35:30, 21 May 2021,Modem dialing on asy 2 #:981#
00:35:20, 21 May 2021,PPP 1 down,LL disconnect
00:35:20, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:35:20, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:35:19, 21 May 2021,GPRS: Activating context 3
00:35:18, 21 May 2021,Modem dialing on asy 2 #:981#
00:35:08, 21 May 2021,PPP 1 down,LL disconnect
00:35:08, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:35:08, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:35:08, 21 May 2021,GPRS: Activating context 3
00:35:06, 21 May 2021,Modem dialing on asy 2 #:981#
00:34:56, 21 May 2021,PPP 1 down,LL disconnect
00:34:56, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:34:56, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:34:56, 21 May 2021,GPRS: Activating context 3
00:34:35, 21 May 2021,Modem dialing on asy 2 #:981#
00:34:25, 21 May 2021,GPRS Registration On
00:34:25, 21 May 2021,PPP 1 down,LL disconnect
00:34:15, 21 May 2021,DTR Up ASY 3
00:34:15, 21 May 2021,DTR Up ASY 4
00:34:15, 21 May 2021,DTR Up ASY 2
00:34:15, 21 May 2021,ASY 3 assigned to usb-2-1 (FIH7160)
00:34:15, 21 May 2021,ASY 4 assigned to usb-2-1 (FIH7160)
00:34:15, 21 May 2021,ASY 2 assigned to usb-2-1 (FIH7160)
00:34:15, 21 May 2021,USB-2 device 2 connected: FIH7160
00:34:15, 21 May 2021,PPP 1 down,LL disconnect
00:34:14, 21 May 2021,DTR Down ASY 3
00:34:14, 21 May 2021,DTR Down ASY 4
00:34:14, 21 May 2021,DTR Down ASY 2
00:34:14, 21 May 2021,ASY 3 unassigned
00:34:14, 21 May 2021,ASY 4 unassigned
00:34:14, 21 May 2021,ASY 2 unassigned
00:34:14, 21 May 2021,USB-2 device 2 disconnected: Has devices attached
00:34:00, 21 May 2021,PPP 1 down,LL disconnect
00:33:48, 21 May 2021,PPP 1 down,LL disconnect
00:33:41, 21 May 2021,DTR Up ASY 3
00:33:41, 21 May 2021,DTR Up ASY 4
00:33:41, 21 May 2021,DTR Up ASY 2
00:33:41, 21 May 2021,ASY 3 assigned to usb-2-1 (FIH7160)
00:33:41, 21 May 2021,ASY 4 assigned to usb-2-1 (FIH7160)
00:33:41, 21 May 2021,ASY 2 assigned to usb-2-1 (FIH7160)
00:33:41, 21 May 2021,USB-2 device 2 connected: FIH7160
00:33:38, 21 May 2021,PPP 1 down,LL disconnect
00:33:37, 21 May 2021,USB-2 device 2 disconnected: No devices attached
00:33:35, 21 May 2021,USB-2 device 2 connected: product 0x0716
00:33:33, 21 May 2021,DTR Down ASY 3
00:33:33, 21 May 2021,DTR Down ASY 4
00:33:33, 21 May 2021,DTR Down ASY 2
00:33:33, 21 May 2021,ASY 3 unassigned
00:33:33, 21 May 2021,ASY 4 unassigned
00:33:33, 21 May 2021,ASY 2 unassigned
00:33:33, 21 May 2021,USB-2 device 2 disconnected: Has devices attached
00:33:28, 21 May 2021,PPP 1 down,LL disconnect
00:33:28, 21 May 2021,GPRS link failed -> power cycling m,Link Retries
00:33:28, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:33:28, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:33:28, 21 May 2021,GPRS: Activating context 3
00:33:26, 21 May 2021,Modem dialing on asy 2 #:981#
00:33:16, 21 May 2021,PPP 1 down,LL disconnect
00:33:16, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:33:16, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:33:16, 21 May 2021,GPRS: Activating context 3
00:33:15, 21 May 2021,Modem dialing on asy 2 #:981#
00:33:05, 21 May 2021,PPP 1 down,LL disconnect
00:33:05, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:33:05, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:33:05, 21 May 2021,GPRS: Activating context 3
00:33:04, 21 May 2021,Modem dialing on asy 2 #:981#
00:32:54, 21 May 2021,PPP 1 down,LL disconnect
00:32:54, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:32:54, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:32:54, 21 May 2021,GPRS: Activating context 3
00:32:52, 21 May 2021,Modem dialing on asy 2 #:981#

2

Hi and Welcome to Digi Support Forums

I would suggest to ensure you are running the latest firmware version, which can be found here:https://www.digi.com/support-old/productdetail?pid=5610&type=firmware

And I would suggest to try this process: https://www.digi.com/support-old/knowledge-base/configure-a-transport-router-with-an-lte-module-to

If this does not help, please reach out to tech.support@digi.com and make sure to attach a debug.txt: http://ftp1.digi.com/support/documentation/QN_024_Extracting%20the%20debug.txt%20file%20from%20a%20Digi%20TransPort%20or%20Sarian%20router.pdf

Thank you

Regards

Alex
Digi Technical Support

3

Thank you for your response but it did not resolve my issue. I’ve submitted a support ticket per your recommendation.