Hello,
We are using AnywhereUSB/14 to connect (Sentinel) dongles to virtual (VSphere) Win2008R2 servers. Until now we had our dongles on one USB hub, which worked great.
This morning I attached a second AnywhereUSB/14, with the same group number as on the first, to this server.
Checking the number of Sentinel HWkey’s and SuperPro’s on the web-pages (localhost:6002 and 7002), I only saw the newly attached dongles.
With the AnywhereUSB viewer utility I saw both RealPorUSB Host Controllers with attached dongles.
Disconnecting the new hub did not function, the AnywhereUSB/14 stayed connected.
Even restarting the four Sentinel services did not resolve this problem.
Because the license from the “old” dongles were needed, I disconnected the new hub and rebooted the server.
This solved the problem.
Can someone tell me if what I did is supported or what I did wrong.
Right now, I’m not sure what the cause of the problem is. We’ll need to understand the issue in greater detail in order to do some troubleshooting.
I suggest opening a support case with us, referencing your forum thread #9202.
When you create a case, if you can upload some screen captures of the AnywhereUSB Configuration Utility and Windows Device Manager, demonstrating this issue, that would be helpful.
Because it is production and a lot of people use the dongles, I can’t do redo my actions on that server in a short time, to get the screen shots you asked for.
I’m gone tried to find dongles I can use on a test server.
If I have the information you asked, I’ll create a support case.